Denton Nelson

Denton Nelson Email and Phone Number

Technical Support Specialist, Tier 1 at Global Payments Integrated @ OpenEdge
Denton Nelson's Location
Orem, Utah, United States, United States
Denton Nelson's Contact Details

Denton Nelson personal email

n/a
About Denton Nelson

Denton Nelson is a Technical Support Specialist, Tier 1 at Global Payments Integrated at OpenEdge. He possess expertise in troubleshooting, customer service, software as a service, domain name system, microsoft office and 13 more skills.

Denton Nelson's Current Company Details
OpenEdge

Openedge

View
Technical Support Specialist, Tier 1 at Global Payments Integrated
Employees:
7
Denton Nelson Work Experience Details
  • Openedge
    Technical Support Specialist, Tier 1
    Openedge May 2019 - Present
    Field incoming calls on software and hardware installation and troubleshooting. Train merchants on Point of Sale functionality. Troublehoot PoS, payment gateway, credit card readers, and various other credit card processing applications.
    View
  • Vivint Smart Home
    Account Creation
    Vivint Smart Home Apr 2019 - May 2019
    Provo, Ut, Us
    View
  • Imat Solutions
    Senior Technical Support Engineer/Jira Admin
    Imat Solutions Feb 2017 - Aug 2018
    Pleasant Grove, Utah, Us
    Technical support from inbound phone calls and Jira tickets. Troubleshoot Linux server issues (restart hung processes, maintain data feeds, etc.); used Docker and Bash scripting to create custom monitoring tools to keep an eye on troubled servers. Troubleshoot and bug fixes on Python data query scripts. Triage issues and escalate as needed. Communicate with developers and keep customers apprised of status of tickets.As the Jira admin I was responsible for maintaining internal and external user accounts. Created projects as new clients came online and maintained/updated workflows as internal processes evolved.
    View
  • Verio
    Hostmaster
    Verio Jan 2001 - Dec 2016
    Provide e-mail and telephone customer service and support to both internal and external clients in relation to their domain registration and DNS services. Provide assistance with Registrar Transfers, Domain Name Ownership changes, renewals, cancellations, and deactivations. Creating and troubleshooting DNS zone records.Authored and maintained knowledge base articles relating to my specialty.Streamlined processes resulting in many saved hours. Scripted tools saving time and reducing errors in repetitive tasks. Identified frequent trouble tickets and created/pushed solutions that reduced or eliminated customer contact in these areas.Provided training to new hires on the basics of DNR/DNS.Prior to working as Hostmaster I was in general support for 5 years. Did web-server and email support on both UNIX and Linux boxes.
    View

Denton Nelson Skills

Troubleshooting Customer Service Software As A Service Domain Name System Microsoft Office Management Leadership Linux Microsoft Excel Unix Technical Support Mysql Scriptwriting Powershell Bash Python Html Cascading Style Sheets

Frequently Asked Questions about Denton Nelson

What company does Denton Nelson work for?

Denton Nelson works for Openedge

What is Denton Nelson's role at the current company?

Denton Nelson's current role is Technical Support Specialist, Tier 1 at Global Payments Integrated.

What is Denton Nelson's email address?

Denton Nelson's email address is ne****@****rio.com

What skills is Denton Nelson known for?

Denton Nelson has skills like Troubleshooting, Customer Service, Software As A Service, Domain Name System, Microsoft Office, Management, Leadership, Linux, Microsoft Excel, Unix, Technical Support, Mysql.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.