Software Support and IT Administration

• Provide Small Business and Individuals with PC repair / support, Custom Systems as well as Networking Support and Services.

• Determine the resources required to generate, analyze, compile and publish reports for projects assigned to the team. • Manage and oversee special projects to ensure accuracy as well as timely completion and correct formatting of deliverable. • Implement and support established Service Level Agreements. • Revise and update processes and procedures to ensure peak productivity. • Review, revise, and update documentation to ensure most recent and relevant information is available. • Assist in new hire training with focus on process and procedures.• Review team members’ work for accuracy and adherence to established standards.• Coaching team members to achieve better accuracy and improve overall performance. • Produce, summarize and publish conflict search results. / Prepare / present reports and metrics.• Assist and support the production of all teams within the Conflicts Department.

• Utilized knowledge of Fair Debt Collection Practices Act (FDCPA) and company policy to ensure privacy and security of personal indentifying information• Research using company, industry and internet databases to find current location and contact information for debtors / Inbound and outbound communications to obtain and or verify current debtor contact information• Maintained consumer database to ensure consumer information accuracy resulting in fewer calls per collection• Researched industry standards and best practices to contribute to the development of Skip Trace policies and procedures. • Assisted and supported fellow team members in developing and reaching Team and Individual Production Goals• Adhered to Fair Debt Collection Practices Act (FDCPA) and company policy in order to protect privacy and improve collections efforts.• Daily use of Microsoft Office, Outlook, and Artiva in order to track team and individual collections results• Inbound and outbound telephone communications to obtain payment of returned checks / Updated company systems with relevant and important account information for future reference

• Developed, Managed and Maintained Departmental Budget of $ 283,000• Managed, Motivated and Scheduled over 12 housekeeping employees / Oversight and arrangement of trainings to improve quality, productivity, and process• Developed and Managed Quality Assurance , Inventory Control and Staff Training Programs / Established and managed Preventative Maintenance Program for all tools and equipment • Investigated and resolved issues and concerns with guests that resulted in increased guest satisfaction.