Alexandra Peek Email & Phone Number

I leverage the power of data to guide product designs and anticipate future user needs when developing products. Most importantly, I am driven to develop new products and features that are aligned with business goals that enhance the user experience and elevate customer satisfaction. HIGHLIGHTS:► Cleaned up complex technology platform and restored organization’s confidence in tech stack with the development and improvement of features and by revamping user experiences for five personas.► Developed business decision-making frameworks to enhance tools and feature development using qualitative and quantitative data.►Increased open rates and customer engagement with the company’s platform by coding a custom email leveraging data and customer information to provide specific feedback to users.EXPERIENCES PEOPLE LOVEMy approach to product development is the same one I use to lead my teams. I focus on enhancing the user experience when developing products, tools and features. As a result, we’ve increased engagement and acquired new users. I lead my teams to look for optimal ways to reduce the stress and burden for the user and to provide the capabilities for end users to complete their tasks easily.Similarly, with my team, I focus on creating experiences and a culture where they feel empowered whether it giving feedback, taking the lead on developing a solution or providing the support they need to do their jobs well.NEVER STOP LEARNING & IMPROVINGAn avid learner with a proclivity for technology and analytics, I love being confronted with something new to solve and analyze. I will learn what I have to in order to develop solutions, tools and features that advance the company’s goals. It’s thrilling to be challenged to stay on top of the ever-evolving world of technology and product management. Additionally, learning what data is telling us so that we can enhance the customer experience energizes me.FROM EVENTS TO PRODUCT DEVELOPMENT?My career path started in events where I managed multiple moving pieces for large-scale events with 1000s of attendees for corporations and other large organizations. Planning an event from conception to completion taught me how to work with deadlines and juggle multiple moving pieces. Transitioning into product development, I found this experience invaluable as I lead my team through the ambiguity of an idea to the launch of a new product.Let’s connect to talk about developing high-performing teams and designing products that drive user engagement and enhance the user experience.

Listed skills include Event Planning, Event Management, Microsoft Office, Customer Service, and 17 others.

• 

  University Of Northern Colorado

  Recreation, Tourism, And Hospitality