Rodney Denton Email & Phone Number

Palm Bay Florida

• Provide technical support for large private communications network. • Handle first line of support for customer and field calls into an operations center.• Log calls and perform preliminary investigations into reported network issues.• Create trouble tickets and initiate workflow for problem resolution.• Monitor, analyze, and troubleshoot network problems within an operations center utilizing network management and monitoring tools.• Employs various test methods used to remotely analyze fractional Enterprise Data networks including fractional T1; T1; fractional T3; T3; Ethernet; IP; and RF.• Interprets equipment alarms in the network on premise equipment or telco's network and move forward towards service restoration.• Resolve problems using internal and external groups as needed to correct trouble on the network and interact with the customer.This position is part of a 24x7 network control environment. Shift and workday flexibility is required.

Rockledge Florida

Served as a subject matter expert accountable for network auditing and reporting, network performance improvement and integration resolution (CDMA / AWS / LTE) for Verizon. Leveraged strong understanding of 2G/3G/4G products used in multi-vendor networks, including RAN / RNC, WCDMA / GSM, Radio Access Network, and IP Backbone. • Manned nationwide hotline, providing “war room” style support for sites throughout the USA regarding multiple technology integrations. (LTE / AWS)• Performed precise analysis and effective investigation skills to isolate, identify and help field technicians resolve issues affecting network integrations and system performance. • Handled Live Node Warranty Requests to include opening ticket, trouble isolation, RMA, and working with Tower Crews to replaced faulty hardware then verify resolution with customer.

Leveraged strong technical skills and worked remotely assisting multiple technicians at differing sites in the field on AT&T wireless alarm clearing bridge to clear UMTS and LTE new sites. Troubleshot VSWR, and RSSI issues. Proven ability to manage multiple tasks simultaneously utilizing sharp decision-making skills. Displayed effective problem analysis techniques combined with responsive system troubleshooting skills.

Served as a subject matter expert accountable for network planning; network auditing and reporting, network performance improvement and integration resolution (AWS/LTE) for Verizon. Leveraged strong understanding of 2G/3G/4G products used in multi-vendor networks, including RAN/RNC, WCDMA/GSM, Radio Access Network, IP Backbone, and IP convergence. Worked the nationwide hotline, providing “war room” style support for sites throughout the country regarding multiple technology integrations.

Worked on major projects providing initial setup for NASCAR cell sites; performed duties as Design Engineer for Sprint / CDMA: Raleigh NC - 1,2, Charlotte NC, Knoxville TN. Circles of Excellence Winner 2005.Completed CDMA equipment assignments for voice, trunks, EVDO, DS3, OC3, OC12, SPM, DTC’s using FACTS and SSTAT databases.Completed IDEN equipment assignments for all switch ports and DACCs using TBS work order system. Maintain records of all equipment assigned.

Final duties as NCO / SSGT with specialization as Telephone-Maintenance Technician/Supervisor.Supervised and directed all installation and maintenance activities for the MSL-100. Managed all training activities of new technicians and for integrating them into the daily work schedule. Ensured work orders were assigned to crews qualified of each task and that all supplies were on site. Achieved rapid record of promotion, gained telecommunications expertise and served in critical support assignments during Operation Desert Storm as part Combat Communications Groups.

Bachelor Of Science, Electronics Management

Associates Degree, Electronics Systems Technology