• Manage and maintain order status management system and processes to support the day to day operations, sales and stock holding• Motivate and manage a workforce of up to 90 staff, organising staff rotas, authorising on holiday entitlement and manage overtime• Key performance targets on rolling 72 hour, delivering up to 8,500 accurate orders per day• Flexibility to manage and resolve customer complaints on all returns, refunds and exchanges• Employing suitable temporary staff to… Show more • Manage and maintain order status management system and processes to support the day to day operations, sales and stock holding• Motivate and manage a workforce of up to 90 staff, organising staff rotas, authorising on holiday entitlement and manage overtime• Key performance targets on rolling 72 hour, delivering up to 8,500 accurate orders per day• Flexibility to manage and resolve customer complaints on all returns, refunds and exchanges• Employing suitable temporary staff to cover busy sales periods, whilst maintaining maximum financial efficiency and ensuring legal requirements and obligations are upheld.• Fully qualified Mediator• Ensure the effective management of physical environment, work practice and team behaviours, the effective implementation of the company’s health and safety policies Show less

Kings of KoffeeKings Hill, West Malling, KentCo-Owner of newly formed business in Kings of Koffee, established in 2004.Fully licenced coffee shop, restaurant and alcohol sales.A focused owner with a ‘hands on’ approach with overall responsibility for the day to day running of the business. Our reputation for excellent customer service was key to the success of the business which grew rapidly

Elite Clothing. Maidstone, KentAs the store manager of the Maidstone branch, principle duties included: Sales; Procurement; Customer Service; Account Management; Staff recruitment and training, Rotas, Holidays and Wages

Quality Controller. Jan 2000-March 2001Mack. Paddock Wood, KentMack Multiples supply fresh produce to leading UK supermarket retailers. In brief, this role included overseeing the quality of all citrus fruit supplied to Sainsbury’s in the UK, ensuring the client was 100% satisfied with the produce delivered and the longevity of the contract. • Basic Food and Hygiene Certificate

Gabriels Public House, Whitbread Plc. MaidstonePrinciple duties included: Stock control, Monitoring Shelf Life of both fresh and frozen food, Product management, Meeting deadlines / overseeing orders, Management of staff