Denver Ramirez Email & Phone Number

Working Experiences• Sterling Global Call Center - February 2015 - Present(Ortigas Center, Pasig City)Position: Quality Assurance Specialist (January 2016 – Present)Duties: Audit, validation, and complaint assessment. Validates agent’s call to assure and maintain quality handling towards the customer to provide better customer service.Investigates complaintsPosition: Outbound Agent, Team Leader (February 2015 – January 2016)Duties: Calling customer to offer renewal of plan or offering nee line application under Smart or Sun Telco.Duties: Provides leadership and guidance to a group of individuals.• AX Communications Phils. (Ortigas Center, Pasig City)Position: Call Center Agent (March 2012 – July 2012)Position: Team Leader (July 2012 – October 2014)Timeshare SingaporeDuties: Buying back timeshare, appointment setter.Duties: Provides leadership and guidance to a group of individuals.• Fusion BPO Services (Emerald Ave., Ortigas, Pasig City)Position: Call center agent (outbound)Timeshare USSeptember 2011 – March 2012Duties: Appointment Setter• First Country Multi-Services Corp. (Insurance Company) (Ortigas, Pasig City)Position: Office PersonnelSeptember 2010 - September 2011Duties: Conduct interviews, evaluating/assisting applicants, teach and handling people, doing sales, recruitment (for job hiring), computer skills, dealing with different kinds of people.• Jollibee Corporation (Emerald Ave., Ortigas, Pasig City)Position: StockmanMarch 2005 - August 2005Duties: Inventory, receiving delivery, maintaining good quality of the products/stocks, trains newly hired crews, dealing with different kinds of people.Personal Strength and Interest• Computer Literate• Good Communication Skills (English, Tagalog)• Microsoft Office Applications• Ability to work independently, with minimal supervision.• Goal Oriented, Self motivated• Hardworking and dedicated to work• Can deal with different kinds of people• Loyal, Trustworthy, Honest person• Positive Attitude

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  Central Colleges Of The Philippines

  Computer Systems Networking And Telecommunications