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@wolterskluwer.com
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Denver J. is listed as Delivering Exceptional Client Experiences at Wolters Kluwer, a company with 17774 employees, based in United States, United States, United States. AeroLeads shows a work email signal at wolterskluwer.com and a matched LinkedIn profile for Denver J..
Denver J. previously worked as Technical Support Associate - UpToDate at Wolters Kluwer and Technical Expert at Apple. Denver J. holds Diploma from Cleveland Central Catholic High School.
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AeroLeads found 1 current-domain work email signal for Denver J.. Compare company email patterns before reaching out.
I am of the firm belief that SaaS is more than software and service - It's about relationships. As a seasoned customer-facing executive, I excel as a dynamic team member adept at driving effectiveness and facilitating collaboration. Having spent a decade in client-facing roles, I harness my unique lived experience by using it to transform customer engagement models while re-aligning responsibilities across all post-sales functions.
Listed skills include Os X, Customer Service, Retail, Ios, and 20 others.
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A career timeline built from the work history available for this profile.
Supports clinical effectiveness software UpToDate partnering with customers to effectively resolve questions through phone and email for system or product issues. Takes ownership of customer cases from beginning to end. Identify, resolve, and escalate issues when necessary; document interactions in customer relationship database SalesForce.Participates in.
Akron, Ohio
Assisting customer needs in troubleshooting software, hardware, configuration and data input in in-house CRM. Deepening and expanding client relationships, reducing churn rate using NPS scores, and implementing necessary pivots and/or changes based upon feedback gathered. Coaching and mentoring current and new technicians on business operations, technical.
Create and facilitate one-on-one and group training for new and existing employees around strengthening and maintaining customer relationships.Partner with other leaders for feedback on what teams need in training to perform daily duties and complete quarterly goals.Maintains a high level of training knowledge techniques for team training and customer.
Responded to customer inquiries to troubleshoot software, hardware, and account settings using phone and screen sharing.Captured specific information and maintained data in in-house CRM software while handling customer escalations from other teams.Worked alongside team members to exceed all customer service key performance indicators and requests in timely.
Santa Clara, California, United States
Supported the Apple Hardware and Reliability team.Built fixures for Apple hardware reliability tests, including High-Speed Speed Video (HSV)I performed Hardware Reliability tests on Apple hardware, Apple Watch, iPhone, and iPad.Collected data and escalated to engineering while partnering cross-functionally with other teams.
Other employees you can reach at wolterskluwer.com. View company contacts for 17774 employees →
Loriann Cicerone
Colleague at Wolters Kluwer
Abington, Massachusetts, United States, United States
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WC
Wendy Cable
Colleague at Wolters Kluwer
Indialantic, Florida, United States, United States
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RL
Rushikesh Lokhande
Colleague at Wolters Kluwer
Pune, Maharashtra, India, India
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MP
Mrunali Pathak
Colleague at Wolters Kluwer
Mumbai, Maharashtra, India, India
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NK
Neena Kathuria
Colleague at Wolters Kluwer
Vernon Hills, Illinois, United States, United States
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SG
Silvia Ghezzi
Colleague at Wolters Kluwer
Milan, Lombardy, Italy, Italy
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NS
Neki Shah
Colleague at Wolters Kluwer
Deerfield, Illinois, United States, United States
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AK
Alberto Keira Rodríguez
Colleague at Wolters Kluwer
Madrid, Community Of Madrid, Spain, Spain
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JS
Jackie Senich
Colleague at Wolters Kluwer
Greater Boston, United States
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MF
Muriel Falla
Colleague at Wolters Kluwer
France, France
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Quick answers generated from the profile data available on this page.
Denver J. works for Wolters Kluwer.
Denver J. is listed as Delivering Exceptional Client Experiences at Wolters Kluwer.
AeroLeads has found 1 work email signal at @wolterskluwer.com for Denver J. at Wolters Kluwer.
Denver J. is based in United States, United States, United States while working with Wolters Kluwer.
Denver J. has worked for Wolters Kluwer and Apple.
Denver J.'s colleagues at Wolters Kluwer include Loriann Cicerone, Wendy Cable, Rushikesh Lokhande, Mrunali Pathak, and Neena Kathuria.
You can use AeroLeads to view verified contact signals for Denver J. at Wolters Kluwer, including work email, phone, and LinkedIn data when available.
Denver J. holds Diploma from Cleveland Central Catholic High School.
Denver J. is listed with skills including Os X, Customer Service, Retail, Ios, Iphone, Mac Os, Time Management, and Inventory Management.
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