Marc Schroeder Email & Phone Number

Greater Denver Area

Greater Denver Area

• Configuration of Cisco Meraki Firewall & Access Points, VPN’s, VLANS, VoIP.
• Complete working Knowledge of Autotask Platform. (PSA, AEB, AEM & AWP)
• Cyber Security and Threat Intelligence using Webroot.
• Desktop support for Multiple Clients for Office, Printer & other Technology

Greater Denver Area

• Reduced Cash on Account by 90% and reduced over 60 receivables by 35%
• Manage and track third party gift card billings and collection equaling $6 million in revenue
• Prepared weekly reports for management & executive teams
• Transition Team for migration of the Accounting Department to Caribou Coffee
• Integrated OCR Sales Collection process with third party company to improve productivity
• Management of the Drop Ship program with ordering from vendors as well as collections

Greater Denver Area

• Manage and track third party billing equaling $3 million in revenue
• Applied payments, researched, reconciled and verified past due amounts for customer accounts
• Participated in the transition team for corporate merger/migration to Canon, USA
• Accounts receivable for multiple clients totaling $400,000 per year
• Update client information including purchase orders, billing, and contact information
• Run custom reconciliation reports and reading analysis for clients

Fargo, North Dakota Area

• Supporting Multiple Corporate Clients
• Novell & Windows NT Account unlocks and password resets
• Supporting and troubleshooting MS Office, and various proprietary client software
• Troubleshooting Citrix Sessions and connectivity issues
• Installing and Configuring VPN Clients for telecommuters
• Remote Desktop Management via Altrsis, SMS and Remote Desktop Sharing

Greater Denver Area

• Created, maintained and setup all users in a windows 2003 environment.
• Managed backups & security for all shared folders, databases: managed 3rd party email services
• Supported an Altigen PBX telephone system using Analog, PRI and T-1s
• Responsible for installing, configuring and licensing multiple phone boards
• Created training documentation and trained staff on telecom features with our phone system
• Set-up fax pool with multiple fax machines and multiple numbers