- Reports and PA to the President managing his active day-to-day agenda and providing administrative support and safe keeping of confidential and official documents- Reports directly to Finance and Operations Manager. Provides support in general office administration such as maintenance of equipment, stationeries and supplies, timely payment of utilities and outsourcing of qualified provider. - Manages accounts payables and expense controls including preparation and approval of purchase orders; receipt, verification and processing of payments to local suppliers; monitoring cheque collection, clearance and preparation of payment cheques and LC document preparation.- Actively involved in supply-chain accounting and administration - stock entry and update on MIS; preparation of import orders; verification and execution of receiving reports; processing of stock adjustments; processing of customer returns and invoice cancellations; and provision of general support to the commercial teams. - Involved in HR administration including recording and update of employee records. Receives leave requests and maintains updated leave records. Prepares attendance report as required. - Responsible in managing employee travel bookings ensuring that all employees are able to make their business meetings as scheduled while keeping the trip expenses in line with company travel policy.

- Personal Assistant to the Executive General Manager - Commercial including management of dynamic schedule across multiple timezones. Liaises extensively with the Xstrata Copper's Executive Committee and Executive Assistants.- Secured and organized meeting appointments for the EGM and assisted in meeting preparation including provision of meeting agenda, background information and supporting documents.- Assisted visiting top level executives and business partners, coordinates travel and accommodation requirements and provides local support and assistance.- Managed employee travel requirements and bookings including vendor sourcing, coordination and evaluation- Negotiated corporate rates with airlines, hotels and other service providers reducing company expenses related to employee travel- Prepared yearly travel budget reports and forecasts- Responsible for all aspects of staff relocation and expatriations, logistics and procurement or cancellation of document formalities such as work permits and residence visas for staff and dependents.- Liaised with the local regulator, Dubai Multi-Commodities Centre- acted as main point of contact ensuring that all operational licenses and permits are secured and renewed at a timely manner- Collaborated with Xstrata Copper's Sustainable Development, Safety and Health team in research and consolidation of information for the development and implementation of Emergency Evacuation Plan and procedures for the Dubai office; appointed Emergency Coordinator- Managed all aspects of the office infrastructure with the exception of IT services ensuring that equipment are functional and supplies are replenished promoting an efficient day-to-day operation.- Responsible in conceptualizing, planning and organizing all company functions from strategic board meetings with VIPs flying in with their families to annual employee gatherings or casual business get-togethers.

- Reported directly to the Area Sales Manager- Developed unique and creative holiday packages for individual and walk-in clients - Increased the volume output of existing corporate accounts such as Harley Davidson Middle East while improving client relationship and interaction- Provided support and back-up to other retail outlets during peak and high seasons- Prepared daily closing reports and reconciliation

• Reported directly to the General Manager. Responsible for the monthly target AED500,000.00 and achieving a 10-25% increase in monthly production• Pioneered set-up, marketing and operation of the second leisure outlet located in the new Jumeirah Beach Residence area creating a reputable name within the community thereby building a new client database and a steady increase of monthly sales production. Monthly target of AED1,000,000.00 on peak season and AED500,000.00 on lean season achieved.• Supervised and trained 2 Junior Travel Consultants; evaluated and recommended to management performance based incentives.• Handled corporate travel clients providing cost-effective recommendations and efficient services; acquired new corporate travel businesses from local SMCs such as Xstrata Commodities Middle East , Xstrata Finance Dubai, FX Solutions Group, Baltimore Aircoil and Pioneer Management Group LLC. • Conceptualized, developed, sold and increased sales of niche-based travel product – Prime Travel Sports • Prepared weekly sales and banking reports

• Managed all group and incentive travel bookings from corporate clients such as L’Oreal Philippines, Pernod Ricard Philippines (formerly Allied Domecq), Solvay Pharma Inc, Philam Life; proposal design, bidding presentation, coordination of travel products, execution and provision of after-sales service• Assisted individual leisure travelers in planning, booking and ticketing• Created and maintained regular and updated in-house travel products and packages

- Implemented all sales action plans related to area's market as outlined in the Marketing Plan and achieves a set quota of room nights, room revenues and banquet revenues.- Prepared Sales Call Plan on weekly basis and made a minimum of 10 field sales calls, 5 telemarketing calls and email blitzes on daily basis.- Maintained, updated and expanded corporate and travel account database.- Prepared quotation letters, proposals and other hotel information relevant to client requirements.- Coordinated closely with client and ensured all requirements are well-coordinated with concerned hotel department.- Provided after sales service and ensured all guest complaints and commendations are discussed with concerned department.- Promoted the hotel as often as possible through entertainment, ocular inspections, presentations.- Obtained market information and competitor updates on regular basis.