I've been into end user experience for more than 15 years now. As a technical writer, having a natural desire to help people understand things that may be hard to understand, I've been a link between the target audience and the development teams. Using all sorts of means, such as user guides, online help, blog articles, video tutorials, webinars, training, etc., I'm translating complex product information into simple, polished, and engaging content.The primary objectives include but not limited to:- Developing comprehensive documentation that meets organizational standards and software standards, such as Microsoft style.- Obtaining a deep understanding of products and services to create simple, easy-to-understand end user content. - Creating user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success.- Reviewing the UI design to bring it to the standards.- Standardizing content across platforms and media.Experience in help authoring tools:- Adobe Robohelp- Document360Major software platform experience:- Microsoft Dynamics 365 Business Central/Finance/Supply Chain Mgt/NAV/AX/CRM- Microsoft SharePoint