5 years of experience in customer support;About 1 year of experience in project management;English - upper-intermediate.Having started my career in customer support, I learned how to communicate with customers, listen to their feedback and ultimately keep them happy. During this time, I also improved the work of customer support by coaching the newcomers, improving the processes, and finally finding ways to ease the customers' lives.I'm inspired by product development. I'm a team player by nature - I like working with people and processes. I'm keen on experimenting and improving. Logical, reasonable, structured, but not redundant approaches. Passionate about new technologies and solutions.