Denys P. Email and Phone Number

Overseeing the management of a global IT team (Helpdesk and System Engineers), as well as infrastructure and processes

Managing of IT Service Desk team: - build a strong IT service Desk team based on a ITIL best practises - implementation of Incident/Problem/Change management - define KPI’s and working with the team to achieve them (Service level agreement, satisfaction rating, level of service provided) - quarter team performance evaluation based on SD reports. Build motivation program - define and implementation main SD processes/policies/procedures - perform regular tunes and improvementsManaging of IT Infrastructure: - manage buildings of new spaces (IT part) and customer LAB’s/Datacenters- responsible of physical security systems (Access control systems, CCTV)