Responsibilities:1) designing and developing new control systems;2) testing, maintaining and modifying existing systems;3) analyzing data and presenting findings in written reports;4) managing operations;5) working collaboratively with design engineers, operation engineers, purchasers and other internal staff;6) understanding and ensuring compliance with relevant health and safety regulations and quality standards;7) providing advice and consultancy support.

Responsibilities:1) answer calls and respond to emails 2) handle customer inquiries both telephonically and by email3) research required information using available resources4) manage and resolve customer complaints5) provide customers with product and service information6) enter new customer information into system7) update existing customer information 8) process orders, forms and applications9) identify and escalate priority issues10) route calls to appropriate resource11) follow up customer calls where necessary12) document all call information according to standard operating procedures