Denys Tereshchenko Email & Phone Number

Waterloo, ON, CA

Waterloo, Ontario, Canada

Overall Responsibilities: Tracks and trends contact center data for long and short term forecasting. (E.g., contact centre work volume, agent productivity, vacations, attendance, attrition levels, etc.)Develops yearly vacation schedule queue allotmentsReceives and monitors quality of information sources from sales, account management and operations/.

Kitchener, Canada Area

Is responsible for ensuring that the contact center resources are effectively utilized.Main Responsibilities: Manage the call volume, daily attendance and program break schedules Assist with creation if metrics and targets for services Work closely with the operations team to analyze and help improve their delivery processes Generate ideas for process and.

Kitchener, Canada Area

• Responsible for handling customer relations for the client.Main Responsibilities:
• Provide order support to customer via phone, chat and email
• Provide information, product recommendations and complete sales based on identified customer needs
• Provide complete resolutions to customers through process adherence, including internal/external client documentation
• Provide quality service to internal and external customers – on and off-line
• Ensure Agents are continuously kept abreast of operational changes

Kitchener, Canada Area

Responsible for first line contact with customers.

Concord, ON

• Responsible for developing and designing online materials for the NVLodge website.Main Responsibilities:
• Wrote maintainable, scalable, responsive, and cross-browser code using HTML, CSS, JavaScript, JQuery, PHP, and other programming languages
• Created wireframes, mock-ups, and sitemaps
• Worked with CMS platforms such as WordPress
• Performed website changes and updates
• Added new features to the website