• Resolving basic to complex support issues for customer inquiries received via primarily email, (sometimes phone & live chat).• Experience working with JIRA and Confluence, Zendesk ticket system, Salesforce.• Communicating with developers (and other departments) during investigation of client’s cases created and reported on Jira by the agent.• Coordinate closely with Engineering and Product Management on all product issues & releases.• Assist in the translation, maintenance… Show more • Resolving basic to complex support issues for customer inquiries received via primarily email, (sometimes phone & live chat).• Experience working with JIRA and Confluence, Zendesk ticket system, Salesforce.• Communicating with developers (and other departments) during investigation of client’s cases created and reported on Jira by the agent.• Coordinate closely with Engineering and Product Management on all product issues & releases.• Assist in the translation, maintenance, and updating of technical documentation associated with the product line.• QA — investigation/reproducing of client’s issue. Show less

• Providing support to clients across all communication channels: phone and email.• Promptly processing orders, applications, and resolving client requests.• Implementing bookings.