Denys Y. Email and Phone Number

• Managed the queue of production incidents, determined priorities, and addressed them appropriately.• Analyzed and communicated highly technical, complex data between product, support, marketing, R&D.• Provided supportive insights to product, marketing, R&D, support, and cross-functional teams.

• Provided technical support to the Ring Community members.• Proofread the support team agents' conversations.

• Reduced the charge-back losses by analyzing the accounts/transactions legitimacy.• Assisted the customers with their financial operations via phone, email and chat.

• Assisted the customers with domains/websites operations, including KYC-verification/access restore.• Reduced the charge-back rate by scanning the transactions and filtering out the fraudulent payments.• Handled disputes at the payment processors level to decrease the company charge-back losses.

• Made the customers happy by helping them with their domains and websites technical operation.

• Developed the testing plans for network equipment embedded software.• Assured the quality of web-apps and automated their regression and functional testing scenarios.• Supported the testing process by creating auxiliary documentation.

• Secured the quality of the software system for German insurance brokers.• Created automated testing scripts to make the team work more efficient.