Denyse Thoe Email & Phone Number

Singapore

Singapore

Actively manage, retain, defend key strategic accounts, and develop new business opportunities for Telco, ICT, Cyber and Cloud solutions. Excellent interpersonal and negotiation skills, ensuring excellent Customer Satisfaction levels with every Customer engagement at all levels, including C-suite. Ensure 100% account coverage. Understand customer’s businesses and needs and identify influencers and decision makers within a customer organization and pitch SingTel’s ICT solutions and capabilities. Conduct regular account reviews to assess performance, identify areas for improvement, and present strategic recommendations to customers. Prepare and conduct high-impact sales presentations, and contract negotiations with clients and effectively close business deals. Achieved the Club 100 award in FY 2223 for meeting both Billable Revenue (S$11Mil) and Contract Value (S$5.7M) targets by more than 100%.

Lead the channel partners in building and growing the partnership, and achieving sales targets as agreed with respective channel partners. Responsible for tracking channel partner and key customer information, forecasts and reports. Manage channel partner and key customer relationship through all phases of the sales cycle. Deliver customer presentations and attend sales meetings and partner conferences. Support channel partners by managing issues and liaising with internal stakeholders and conflict resolutions. Educate channel partners on Singtel’s products and services. Provide updates related to products, sales strategies and market trends to channel partners. Identify, recruit and on-board new resellers under the distributor program.Responsible for the sales target of Singtelshop Business Counter. Oversee the sales and operations of the retail business counter, including handling customer service related matters. Work closely with various stakeholders (eg. Marketing, product team) to run campaigns and sales initiatives to drive sales at Singtelshop Business Counter.

Business development for voice services namely ISDN, SIP trunk, International Direct Dial and World Conference. To foster and build customer and channel partner relationship at all levels for new revenue as well as customer retention. Duties include managing account calls, conduct presentations, and negotiations, and be responsible for the development and nurturing of client and channel partner relationships. Build solid relationships with potential customers and channel partners to uncover and develop business opportunities so as to build strong sales pipelines. Ensure excellent customer satisfaction levels with every customer engagement. Work with cross functional teams to develop comprehensive solutions to address business opportunities and meet clients’ needs.

Currently leading a team of sales account managers in the commercial sector of M1's corporate sales & solutions department.

Provide consultative solution selling of M1’s business services by setting up and conducting exploratory meetings with potential clients. Identify and overcome objections, and build/manage client relationships on an on-going basis. Lead, manage and close the full sales cycle. Participate in RFPs & Government tenders.

MediaCorp VizPro InternationalResponsible for selling sponsorship packages for VizPro’s suite of events, mainly live performances such as concerts, musicals, kids & family shows, as well as MICE events to corporate clients.

Responsibilities include selling the full range of SingTel products and services to walk in customers and perform complex sales transactions through the various in-house systems and processes. Also to proficiently handle the various customer enquiries and provide a consultative approach to understand their telecommunication needs and recommend the most suitable service/s for each customer.