Denyse Twagiramariya Email & Phone Number

Canada

Assisting in the preparation of correspondence (including e-enquiries), reports, statements and other documents Processing of applications and forms and maintenance of records, database, spreadsheet and inventory information Assist department Manager, booking meetings, take meeting minutes, prepare documents for managers and DG meetings Sending, receiving, distributing and tracking internal and external mail Managing daily timetables and itineraries and answering phones Status reporting and project tracking Preparing documents for face to face meetings Organize, reserve, and oversee conference room assignments.Collaborate with other administrative staff, financial department and other team to create and follow policies.Prepare calendars, reports, invoices, summaries, financial statements, travel itineraries, and other documents.Create, read, analyze, file, retrieve and organize organizational documents, invoices and orders.

Provide record management services, such as cross-referencing, retrieving, and archivingUpdate and report participant outcomes and activities in participant filesCreate, verify, and update information in the Global Case Management System (GCMS)Conduct research on relevant projects, issues and partner organizations to support program development activities

Ottawa, Ontario, Canada

• I escalated incidents/problem to others IT resources or to the higher levels analyst for resolution, through the new student information solution, Uocampus.• I used the Service Now tool for logging, tracking incidents and requests submissions.• I reset the users password through Active Directory application. • I Developed and maintain meaningful records. I prioritize incidents and requests.

• Provided professional technical support to Bell Fibe TV/Internet Subscribers.• Provided professional technical support to users.• Provided support and information on complimentary Internet products.• Proficiency in Microsoft Word, Excel and PowerPoint, Outlook, Lotus Notes.• Provided fro Service Desk phone support to clients in a Windows desktop environment, supported with MS Office 2003, MS Outlook 2003,Windows XP, Mac products.• Assigned Customer Tickets, Follow up and track them using different tools such Remedy, UT, Blueprints, FWFM, Singleview Software.

Aurora, Ontario

• Screened process when a client is admitted to the center• Intake and engaging in administrative and initial assessment procedures for admissions to the outpatient program, in taking paperwork, consent to treat, release information.• Assessment, gathering relevant information that determines level of problems, strengths, needs for treatment planning.• Community referrals, when identifying the needs of the client that couldn’t be met by the counsellor or agency and assisted the client to access those services, legal services, doctors, chiropractic or, dentist, ophthalmologist ect.• Assisted client through individual counsel and group in exploring problems/solutions.• Reported and Record keeping, developed and maintained clear documentation in written reports, progress notes, and other client related date, i.e filing, charting, weekly treatment planning.• Crisis intervention, responded to client needs during an acute emotional or physical distress, i.e counselling sessions, psychotherapy group, psycho educational sessions.

Ottawa, Canada Area

•Handled inbound calls for car rental requirements. Answered questions and advised about the product features according to client requirements•Prepared and finalized contracts for the rental of automobiles including processing the financial transaction.•Up selling of service features for rental contracts. •Coordinated the shuttle service to pick-up and drop-off clients.•Ensured the maintenance and preparation of vehicles for incoming contracts.

* Handled inbound calls for car rental requirements. Answered questions and advised aboutthe product features according to client requirements* Prepared and finalized contracts for the rental of automobiles including processing thefinancial transaction.* Up selling of service features for rental contracts. * Coordinated the shuttle service to pick-up and drop-off clients.* Ensured the maintenance and preparation of vehicles for incoming contracts.

* Handled inbound calls and emails for the rental of resort accommodations across NorthAmerica. Advised about the destination and property features based on client requirements.Liaised with property owners and representatives in the reservation process. Prepared andfinalized contracts for the rental of properties ensuring the accuracy of the financialtransaction. * Maintained financial and contract records for the office.

Montreal, Canada Area

; Mtl Qc.* Handled inbound calls from customers.* Entered orders in a computer system and prepared for fulfilment ensuring compliance toquality standards.* Assisted in problem solving.

Montreal, Canada Area

Mtl, Qc* Provided general office support with a variety of clerical activities and relatedtasks. * Assisted with accounts payable process.* Answered incoming calls, directing calls to appropriate associates.* Distributed mail, managed flow of correspondence.* Requisitioned supplies as well as addition clerical duties. * Provided general information to the public.

Montreal, Canada Area

• Provided general office support with a variety of clerical activities and related tasks. Answered incoming calls, directing calls to appropriate associates.• Distributed mail, managed flow of correspondence.• Requisitioned supplies as well as addition clerical duties.• Provided general information to the public.

Paralegal, Diploma

Activities and Societies: I Assisted in drafting pleadings, affidavit of documents, pre-trials and trial briefs. I kept abreast of court.

Addiction Intervetion Counsellor, Diploma

Activities and Societies: I studied -Basic Psychology -Interviewing Techniques -Case Record Management -The Counseling Relationship -Group.

General, General

High School

Associate'S Degree, Legal Assistant/Paralegal

General, Regular/General High School/Secondary Diploma Program

General High School Education

General