Denys Guarnieri Email & Phone Number

Toronto, Ontario, Canada

• Diagnosed and repaired a variety of electro-mechanical machines, ensuring optimal functionality.• Consistently met pre-set appointment deadlines, providing efficient and reliable service.• Innovatively designed and fabricated custom parts to extend the life of outdated machines.• Collaborated with clients, fostering positive relationships, and enhancing customer satisfaction.• Trained and mentored a new team member, contributing to their skill development.

Toronto, Ontario, Canada

• Worked collaboratively as part of a team to achieve project goals within tight schedules.• Proactively identified and reported safety concerns, contributing to a secure work environment.• Successfully devised solutions to unexpected challenges, including freeing a trapped forklift.

São Paulo, São Paulo, Brazil

• Managed day-to-day operations of a subway station, supply inventory, and de-escalation of conflicts.• Conducted comprehensive testing and inspections of station equipment, ensuring reliability and safety.• Provided exceptional customer support, addressing passenger needs and enhancing their experience.• Enforced operational safety through identifying and isolating/fixing potential hazards.• Trained new employees and evaluated their development.• Managed station supplies and documented maintenance, optimizing operations.• Helped to implement operational strategies.• Inputted data into company's software, such as lost and found, maintenance requests, and operational occurrences.

São Paulo, São Paulo, Brazil

• Provided exceptional customer support, addressing passenger needs and enhancing their experience.• Collaborated effectively in critical situations, preventing accidents, and minimizing service disruptions.• Ensured smooth passenger flow and access by managing entry points and restricted areas.• Monitored station activities using CCTV, contributing to passenger safety and security.• Assisted people with mobility restriction and disability.

Bootcamp Certificate, Cyber Security, A-

Diploma, Electromechanical Engineering Technician