- Spearheaded the organization and transformation of user data into specified formats by developing multiple Python scripts, streamlining the data processing within the company's local operations.-Conducted multiple risk analysis to detect fraud activities. According to data, helped risk rules to implement to the platform.-Experience of writing, designing, and executing automated tests by creating scripts that run testing functions automatically with Selenium- Successfully implemented Standard Operating Procedures (SOPs) to standardize these workflows.Led the creation of new processes to reduce backlog issues caused by limited staff and tight deadlines. Identified manual tasks and automated them using Python, significantly improving operational efficiency. Additionally, designed AI-driven solutions to enhance the company's adaptability to the AI initiative, contributing to optimized workflows and SOPs.- Played an integral role in organizing weekly team meetings and actively coordinated communication across the team to ensure smooth operations.

-Supports and engages players in a high quality, engaging, and empathetic 1:1 discussion via live chat & email support.-Responsible for resolving customer problems and escalating issues to relevant departments when necessary.-Ensured that global procedures are localized within the scope of regional compliance processes. Supported the creation of customer support line procedures in line with local compliance processes.-Created multiple case reports related to customer service claims using advanced tools. Focus areas included fraud detection, risk-related cases, and high-volume backlog inquiries.-Collaborated with the Product Team to conduct retention and engagement data analysis. Provided innovative ideas to enhance customer experience and increase active user metrics.-Offered guidance to the product team on improving metrics used to define user cohorts, contributing to better user segmentation and targeting strategies.

-Supports and engages players in a high quality, engaging, and empathetic 1:1 discussion.-Identifies and communicates trending or emergent issues through the appropriate channels.-Utilizes proprietary and external tools and resources to identify and resolve player inquiries.-Well-versed in using various billing tools and software to manage and process financial transactions accurately and efficiently. -Skilled in identifying and mitigating fraud activities through vigilant monitoring and proactive actions. -Have a background in the billing department, which involved detecting irregularities and taking necessary measures to safeguard financial transactions.

- Participated in service projects and other community service activities. - Worked towards earning rank advancements and merit badges. - Learned and practiced outdoor skills and survival techniques. - Participated in camping and other outdoor activities. - Learned to make observations about the environment.