Denzel Grant Email & Phone Number

Orlando, FL, US

Palm Beach Gardens, Florida, US

Tampa, FL, US

Install configure and perform daily technical support; manage expectations, and resolve customers' technical issues. Maintain, monitor, and troubleshoot network infrastructure (LAN/WLAN/WAN hardware and & routing/switching, office/data center cabling)Create and maintain documentation as it relates to installation, configuration, and processes, for all.

• Primarily responsible for high-level administrative support, assisting with guest relations, and maintainingcalendars.
• Manage a team of 5 personnel, applying project management skills to delegating tasks while monitoringemployee and system performance ensuring all projects are fully completed.
• Trained, coordinated, and evaluated activities of cleaning staff and contracted personnel.
• Manage and oversee the administration and operation of vacation properties i.e. reservations,communication, and maintenance.
• Create social media marketing plans with the creative director on social media campaign rollout. Usingplatforms such as Instagram, Facebook, and Twitter.

Virginia Beach, VA, US

• Maintained accurate inventory records to provide data for use in audits and completion of at least 25 order requests daily.
• Input 50+ orders and requests daily, resulting in on-time delivery and 100% customer satisfaction.
• Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
• Unloaded over 15 trucks, moved materials to the staging area, and ensured compliance with all safetypolicies and procedures to mitigate risk to personnel, goods, and equipment.
• Operated forklift and electric pallet jack to load and unload pallets for delivery.

• Greetandinteractwithguestsinafriendly, courteous, responsive, and accurate manner; safely handle guests and patrons' vehicles to ensure proper parking, securing, and handling keys.
• Hand out valet tickets and perform damage inspections of all vehicles before parked.
• Assist customers with special accommodation and escort if needed.

Bentonville, Arkansas, US

• Organized racks and shelves to maintain store visual appeal, engaged with 45+ customers daily, and promoted specific merchandise
• Analyzed and properly processed product returns, assisted customers with finding alternative merchandise to meet needs, and increased productivity by 20%
• Greeted customers, answered questions related to the merchandise and store policies, and locate items for customers to assist in purchases
• Completed transactions for the allotted shift; completed transactions valued at $500 with zero discrepancies and identified fraudulent currency

US

• Evaluatedcustomerinformation,examinedissues,identifiedthesource,developedsolutions, and maintained high-quality service on the phone and through email. Communicated technical to non-technical personnel.
• Investigated user problems, provided technical assistance, document resolution issues, reset passwords, perform diagnostics, and conduct remote desktop assistance.
• Entered customer interaction details into internal systems to track requests, document problems, and record solutions offered; maintained accuracy with all records and requests on ticketing software.
• Provided PC configuration, upgrades, procurement, and installation of over 100 desktop computers. Participated in projects, and communicated with leadership to meet a common goal.

Bachelor Of Science - Bs, Information Technology

Associate Of Science - As, Information Technology Management

Hospitality & Tourism Management

Bachelor Of Science - Bs, Information Technology

Bachelor Of Science - Bs, Information Technology