Install configure and perform daily technical support; manage expectations, and resolve customers' technical issues. Maintain, monitor, and troubleshoot network infrastructure (LAN/WLAN/WAN hardware and & routing/switching, office/data center cabling)Create and maintain documentation as it relates to installation, configuration, and processes, for all systems, including voice and video. Provide detailed status reports to executives weekly. Provide essential system and network administration support for servers, network hardware, data storage equipment, virtual desktops hardware and software, printers, workstations, and other network-connected hardware and associated software.Managing domain accounts within Active Directory (creating, enabling, disabling accounts)Analyze data network documentation and communicate to management regarding the current operational status of networks.

Primarily responsible for high-level administrative support, assisting with guest relations, and maintainingcalendars.● Manage a team of 5 personnel, applying project management skills to delegating tasks while monitoringemployee and system performance ensuring all projects are fully completed.● Trained, coordinated, and evaluated activities of cleaning staff and contracted personnel.● Manage and oversee the administration and operation of vacation properties i.e. reservations,communication, and maintenance.● Create social media marketing plans with the creative director on social media campaign rollout. Usingplatforms such as Instagram, Facebook, and Twitter.

Maintained accurate inventory records to provide data for use in audits and completion of at least 25 order requests daily.● Input 50+ orders and requests daily, resulting in on-time delivery and 100% customer satisfaction.● Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.● Unloaded over 15 trucks, moved materials to the staging area, and ensured compliance with all safetypolicies and procedures to mitigate risk to personnel, goods, and equipment.● Operated forklift and electric pallet jack to load and unload pallets for delivery.

Greetandinteractwithguestsinafriendly, courteous, responsive, and accurate manner; safely handle guests and patrons' vehicles to ensure proper parking, securing, and handling keys.● Hand out valet tickets and perform damage inspections of all vehicles before parked.● Assist customers with special accommodation and escort if needed.

● Organized racks and shelves to maintain store visual appeal, engaged with 45+ customers daily, and promoted specific merchandise● Analyzed and properly processed product returns, assisted customers with finding alternative merchandise to meet needs, and increased productivity by 20%● Greeted customers, answered questions related to the merchandise and store policies, and locate items for customers to assist in purchases● Completed transactions for the allotted shift; completed transactions valued at $500 with zero discrepancies and identified fraudulent currency

● Evaluatedcustomerinformation,examinedissues,identifiedthesource,developedsolutions, and maintained high-quality service on the phone and through email. Communicated technical to non-technical personnel.● Investigated user problems, provided technical assistance, document resolution issues, reset passwords, perform diagnostics, and conduct remote desktop assistance.● Entered customer interaction details into internal systems to track requests, document problems, and record solutions offered; maintained accuracy with all records and requests on ticketing software.● Provided PC configuration, upgrades, procurement, and installation of over 100 desktop computers. Participated in projects, and communicated with leadership to meet a common goal.