Responsible for maintaining organization across the business and proactively ensuring that all tasks are efficiently managed, allowing the owner to concentrate on creative work and maintain positive client relationships. Contributes to seamless operations by categorizing all business revenue, managing digital files, and upkeep of constant email communications for a roster of 10+ clients on a monthly basis. Performs bookkeeping duties, maintaining accurate financial records and handling accounts payable and receivable. Manages executive calendars and emails, scheduling meetings and recording deadlines to optimize time management.

Effectively oversees operations during shifts, ensuring smooth service delivery, team coordination, and customer satisfaction. Demonstrates enthusiasm and actively promotes exceptional service, resulting in increased referrals and walk-in business. Trains new staff in front-of-house procedures, customer relations, and cleaning, ensuring consistent service quality. Resolves guest and employee complaints promptly to maintain high levels of customer satisfaction and workforce effectiveness.

Supervised inventory to maintain optimal stock levels and fulfill demand projections. Collaborated with the management team to develop daily and weekly sales strategies informed by sales trend analysis. Strategically scheduled shifts and hours for a team of 18 staff members, ensuring efficient workforce planning and coverage.

Efficiently answered a high volume of customer calls, ensuring minimal wait times and exceptional service. Assisted customers with appointment scheduling and special order requests, enhancing their overall experience. Swiftly identified and resolved inquiries promptly to ensure customer satisfaction and maintain positive relationships.