Automated Crystal Reports via SQL and PowerShellSoftware deployment and updatesWrote department documentationProvided support for multiple remote sitesSupported users working from home

Automated Crystal Reports via SQL and PowerShellSoftware deployment and updatesWrote department documentationProvided support for multiple remote sitesSupported users working from home

Imaged and staged over 200 laptopsDeploy devices to end user and support transitionAssist in inventory/decommissioning of equipmentInstalled equipment across the main hospital and remote sites

Provide support to 200 users and 300 PCsManage printer service contract24/7 Remote supportManage user accountsSetup internal WikiPC to terminal migrationSoftware deployment and updatesVOIP supportWrite user and department documentation

Troubleshoot PC issuesGather Requirements from the end userHardware diagnosticsVirus removal Recommend and sell PCs, parts, and accessories

I helped the general public use the technology in a public library. This included people from different cultural backgrounds. I also aided in administrating the network and maintaining the computers. Here I learned how to preform administrative task like silent installations and preparing workstations. I was in charge of 14 internet connected computers and 3 word processors. I also would perform maintenance on staff workstations.