Denzel Blue Email & Phone Number

Orlando, FL, US

• Collaborated with cross-functional teams to implement and optimize cloud infrastructure solutions, meeting strict requirements for business critical applications
• Utilized a combination of Azure Monitor, Azure Log Analytics, and Azure Logic Apps to gain insight on anomalies within the Azure Environment
• Helped Implement Azure DevOps Pipelines, and deploy infrastructure using Terraform
• Led Azure Alerting initiative, creating a new ticketing process to improve response times and tracking
• Aid with day-to-day management of the M365 and Azure Environment

Remote

• Provide advanced technical support and consulting to over 500 enterprise-level customers utilizing Microsoft Azure and Microsoft 365, including but not limited to VM’s, Microsoft Entra/Azure Active Directory, Intune.
• Collaborate with cross-functional teams and escalated complex issues to Microsoft, ensuring minimal service disruption and providing feedback for improvements
• Stay updated with the latest Azure and Microsoft 365 updates, best practices and emerging technologies to assure a high standard of service delivery
• Participate in On-Call rotation, providing 24/7 support for mission-critical customer issues
• Develop and maintain a comprehensive internal knowledge base, enabling quicker case resolution and greater team efficiency
• Identify and communicate potential opportunities for cross-selling to the sales team which has led to 7 new projects that have had substantial impact on business productivity

Orlando, Florida, United States

• Assist in Oracle database migration and enhancement
• Collaborated with teams around the country to manage Cloud Infrastructure for 15 airports
• Created new software documentation for Charleston International Airport
• Work with Implementation team to diagnose and resolve software issues for the North American Region

Orlando, Florida, United States

• Operate Lufthansa specific reservation and ticketing software
• Provide personalized support to passengers through international arrival and check-in processes
• Enforce safety and security measures and protect sensitive zones
• Assist passengers with ticket and baggage issues

Tampa, Florida, United States

• Took and delivered customers’ orders correctly in a fast-paced environment
• Maintained and improved customer relations by providing a positive and professional experience
• Consistently rated “Top 3” in driver satisfaction