Denzel Washington Email & Phone Number

Raleigh, North Carolina, United States

• Diagnose technical support issues for 12 municipalities within Wake County and up to 2000 end users to assure critical public safety operations.
• Using Microsoft SQL Server to gather reports for different agencies as requested through ServiceNow Incident Portal
• Migrating and updating servers to maintain security and software reliability in the department
• Management of approx. 200 servers between primary and backup location sites using VMware technology
• Review windows updates before approving for wide range installations to prevent system errors and crashes.
• Collaborate with various Business Teams and Technology Leadership to determine strategies for continual improvement to keep projects on track and in a timely aspect.

United States

• Provide support for all levels of executives such as: Student Health Service Director and AssistantDirector, Medical, Counseling and Pharmacy Director
• Support the EMR system (Medicat) that our Health Services uses daily to track appointments andmanage health records within the database
• Manage the Active Directory, grant permissions to users based on roles and responsibilities
• Provide on board IT training to new hires that includes IT security awareness overview of bestpractices to decrease being a victim of social engineering attacks
• Keep an inventory on all medical supplies as well as technical equipment that’s assigned for anypotential audits
• Help minimize any vulnerabilities in our systems that could be comprised and to protect the PHI ofstudents and staff on campus

Charlotte, North Carolina Area

Greensboro/Winston-Salem, North Carolina Area

• Installation and configuration of HP Printers.
• Perform maintenance and repairs on HP Printers using diagnostics and technical experience.
• Understands customer goals; identifies consequences of various solutions.
• Provides the customer with overview of installation or repair activity.
• Must keep the customer well informed through service.
• Maintains a high level of customer satisfaction by clarifying what the customer needs and ensuring that they are met.

Greensboro/Winston-Salem, North Carolina Area

Answering 9-1-1 and non emergency callsBe able to type at least 35 wpmAbility to navigate start of the art technologyMaintain a calm level of voice and customer service skills through high stress situationsBe able to use search queries to look for public records, warrants, and any other information

Greensboro/Winston-Salem, North Carolina Area

• Maintaining knowledge of products
• Using this knowledge to assist and educate customers on options available
• Providing customer assistance; and delivering a positive customer shopping experience

Greensboro/Winston-Salem, North Carolina Area

Communicate effectively with crew members and customersBalance registers and prepare deposits for shifts Be able to manage labor percentage while still providing fast serviceWork in a fast paced environment

Greensboro/Winston-Salem, North Carolina Area

• Proficient with RGIS hand held computer and other inventory equipment for client inventory accuracy
• Fast and accurate counts of the store’s physical inventory so client’s profits and loss reports are accurate with their sales.
• Use quick and basic math skills to accurately verify counts reported by hand held inventory counter.

Master Of Science - Ms, Computer Technology/Computer Systems Technology

Masters' in Information Technology

Bachelor’S Degree, Information Technology

Graduated with Dean's List Honors * Cum Laude *

High School, High School/Secondary Diplomas And Certificates