Denzel Washington Email & Phone Number

Raleigh, North Carolina, United States

• Diagnose technical support issues for 12 municipalities within Wake County and up to 2000 end users to assure critical public safety operations.• Using Microsoft SQL Server to gather reports for different agencies as requested through ServiceNow Incident Portal• Migrating and updating servers to maintain security and software reliability in the department• Management of approx. 200 servers between primary and backup location sites using VMware technology• Review windows updates before approving for wide range installations to prevent system errors and crashes.• Collaborate with various Business Teams and Technology Leadership to determine strategies for continual improvement to keep projects on track and in a timely aspect.• Develop the Data Quality roadmap and synchronized backlog management, development, test, and release plans.• Tracking and classifying incoming incidents and service requests for first line product support• Configure and maintain the Central Square CAD system to ensure efficient operation and to prepare for future growth as the City of Raleigh continues to expand.• Outline and manage internal stakeholder communications like newsletters and weekly presentations, keeping SA group members.Handle multiple concurrent issues while documenting all pertinent information pertaining to troubleshooting and resolving issues

United States

Provide support for all levels of executives such as: Student Health Service Director and AssistantDirector, Medical, Counseling and Pharmacy Director• Support the EMR system (Medicat) that our Health Services uses daily to track appointments andmanage health records within the database• Manage the Active Directory, grant permissions to users based on roles and responsibilities• Provide on board IT training to new hires that includes IT security awareness overview of bestpractices to decrease being a victim of social engineering attacks• Keep an inventory on all medical supplies as well as technical equipment that’s assigned for anypotential audits• Help minimize any vulnerabilities in our systems that could be comprised and to protect the PHI ofstudents and staff on campus• Work directly with service delivery partners to make sure staff needs are met and solutions are foundin a timely manner

Charlotte, North Carolina Area

Greensboro/Winston-Salem, North Carolina Area

•Installation and configuration of HP Printers. •Perform maintenance and repairs on HP Printers using diagnostics and technical experience. •Understands customer goals; identifies consequences of various solutions. •Provides the customer with overview of installation or repair activity. •Must keep the customer well informed through service. •Maintains a high level of customer satisfaction by clarifying what the customer needs and ensuring that they are met.

Greensboro/Winston-Salem, North Carolina Area

Answering 9-1-1 and non emergency callsBe able to type at least 35 wpmAbility to navigate start of the art technologyMaintain a calm level of voice and customer service skills through high stress situationsBe able to use search queries to look for public records, warrants, and any other information

Greensboro/Winston-Salem, North Carolina Area

• Maintaining knowledge of products• Using this knowledge to assist and educate customers on options available• Providing customer assistance; and delivering a positive customer shopping experience

Greensboro/Winston-Salem, North Carolina Area

Communicate effectively with crew members and customersBalance registers and prepare deposits for shifts Be able to manage labor percentage while still providing fast serviceWork in a fast paced environment

Greensboro/Winston-Salem, North Carolina Area

•Proficient with RGIS hand held computer and other inventory equipment for client inventory accuracy•Fast and accurate counts of the store’s physical inventory so client’s profits and loss reports are accurate with their sales.•Use quick and basic math skills to accurately verify counts reported by hand held inventory counter.

Master Of Science - Ms, Computer Technology/Computer Systems Technology

Masters' in Information Technology

Bachelor’S Degree, Information Technology

Graduated with Dean's List Honors * Cum Laude *

High School, High School/Secondary Diplomas And Certificates