Deo Samlall Email & Phone Number

• Uses Service Now to ensure employee’s onboarding tasks are completed. • Creates new user accounts, distribution lists and emails for related employees via exchange and active directory.• Ensuring users have proper access for SharePoint, distribution list, contacts, shared mailboxes, service accounts, third party applications and department shared drives. • Process Service Now tickets for desktop support to complete onboarding and new user equipment setup. • Process and manages documentation for human resource department’s employee termination request. • Providing customer service support for over 5,500 users ensuring excellent problem solving resolution in a call tracking system. • Processed and completed 25-30 tickets on Service Now ticketing systems.• Providing phone and remote support to end users in and out of the United States. • Installations of operating systems and imaging for desktops, laptops, HP thin clients, Lenovo thin client, NUC and Wyse terminals. • Creating end user tickets and created knowledge bases in Service Now.• Troubleshooting and installations of network Xerox, HP and Brother printers.(ensuring devices can print and scan to email via network)• SCCM administrator for remote software installation for end users. • Basic router connectivity troubleshooting for users not on Related Companies network.• Providing end of day reports of critical tickets and closed tickets to IT Vice President.

• Managed and maintained all network hardware including printers and peripheral devices.• Managed the Internet/Telecommunication services including mobile devices.• Provided end-user technological support for computer and LAN related issues.• Setup, deployed, and maintained of end-user machines, support Quickbooks Enterprise 2013.• Monitored and responded phone and e-mail requests for technical support.

• Creating user accounts and mailbox accounts on MS Exchange Server 2003/2007.• Antivirus software implementation -- McAfee, Symantec Norton, etc.• Support workstations with Window 10, 8.1, 7, XP and Vista.• Configured storage array for current Exchange Server.• Build, configured and managed Domain Controllers.• Setup and configuring Cisco Routers 2901, ASR 1002-x, etc.• Created and managed security groups, distribution groups.• Implementation/Configuring and support of VMWare.• Resolved network connectivity issues in both LAN/WAN environments.

• Implement and maintain HP Procurve switches, 2510, 5506, 8212, etc.• Maintain and monitor a data network consisting of HP switches and Cisco Routers.• Implement, maintain, and ensure the efficiency of the VLAN infrastructure to support data and voice traffic.• Work with ISP’s to implement new circuits or resolve issues.• Serve as point-of-contact for network escalations and troubleshooting issues.• Implement and maintain all network routing and switching redundancies and accompanying protocols and services.• Configuring Internet mail service for outgoing SMTP mails on MS Exchange Server 2003/2007• Administration of print servers and file servers.• Building domain controllers, Configuring Domain security policies, Local security policies, Installing and configuring MS SQL Server. • Creating user accounts and mailbox accounts on Exchange Server 2003/2007• Responsible for planning, documenting, implementing, and training various related projects in the IT department.• Administration of servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches.• Working closely with other departments/organizations and collaborating with other IT staff.

• Installed, configured, and maintained the functionality of company desktop systems, together with peripheral appendages and software.• Kept in constant touch with vendors to resolve problems as quickly and efficiently as possible.• Provided computer system support for both staff and customers.• Ran regular checks, tests, and tracking procedures to prevent or identify problems.• Performed routine maintenance on all user accounts, data files, etc.• Installed or advised installation of upgrades to prevent malfunctioning.• Monitoring network usage and managing email, anti-spam and virus protection.