Deodoni Campbell Email & Phone Number

Gauteng, South Africa

Gauteng, South Africa

• Responsible for managing a portfolio of 11 key accounts
• Maintaining existing business with a focus on client retention
• Growing my client base to achieve a 10% annual growth in revenue
• Facilitating client liaison and escalations between customer and operations
• Setting up monthly KPI’s and measuring performance across the client base
• Compiling strategic account plans incorporating value-added services

Johannesburg Area, South Africa

• Responsible for the facilitation of air, ocean, and road imports and exports
• Maintained and grew existing book of business by 10% annually
• Set up and analysed KPI’s to measure performance across the client base on a monthly basis
• Facilitated client liaison and escalations between customer and operations
• Negotiated customer rates and annual price increases
• Maintained call targets of 10 per week both virtually and face-to-face

Johannesburg Area, South Africa

• Implemented new business accounts
• Maintained and actively grew existing business
• Managed teams that were directly involved with client accounts
• Facilitated document management and systems implementation utilising in-house tracking systems
• Logged and maintained CRM of all customer meetings and minutes

South Africa

• Fulfilled the role of Project Administrator throughout the project lifecycle
• Tracked and traced all vehicles on route to site
• Managed and resolved all queries with the client and the destination country
• Managed all freight forwarding suppliers
• Analysed queries from a time and cost perspective to avoid any direct impact on the critical timeline of the project
• Logged and maintained CRM of all customer meetings and minutes

South Africa

National Diploma, Business Administration And Management, General

Matric