Paula De Oliveira Email & Phone Number

Houston, Tx, Us

713 Music Hall, Houston, Texas

-Lead a team of over 20 guest services members, ensuring unique customer service during events with up to 5,000 guests.-Serve as contact between management, the team, and other departments, easing communication and collaboration.-Help the team in emergency situations, ensuring the safety of guests and staff, while maintaining a calm setting.-Create a positive work environment by fostering teamwork, communication, and a strong sense of cooperation.-Train new Guest Service members by providing guidance, mentorship, and constructive feedback.

713 Music Hall, Houston, Texas

-Execute tasks related to set up equipment arrangement, signage placement, and overall event preparation.-Cooperate with team members and follow instructions to ensure seamless event execution and guest satisfaction.-Act as a contact between guests and management, addressing and solving issues to maintain customer satisfaction. -Adapt to different event protocols, including crowd management and seating arrangement based on each occasion.-Collaborate with security and other departments to sustain a safe environment for over 4,000 guests a night.-Recognized as the "713 Guest Service Culture Champ 2023"

Texas Chapter

-Actively participate in events, workshops, and networking opportunities to deepen understanding of the music industry.-Demonstrate commitment to professional development by attending industry panels, guest lectures, and exclusive events.-Leverage membership to gain access to industry professionals, fostering valuable connections and mentorship opportunities.-Collaborated with a mentor from Fall 2023 to Spring 2024 to develop an informative presentation to guide emerging artists in establishing their unique brand identity.

Pearland, Texas, United States

-Played an essential role in developing the company's initial concept, business model, and strategic direction.-Assist the owner with Portuguese to English translations for documents and customer interactions.-Develop and execute a combination of digital marketing and traditional advertising to build a client base.-Design flyers, ads, and postcards in Canva to advertise the company.-Conduct market research to analyze the target demographic for the adaptation of the marketing strategy.-Co-manage the Instagram, Facebook, and TikTok pages by posting at least 4 times a week.-Update the website through Squarespace, according to the company’s new policies, photos, and news.-Help profit $30K in the 6 months of operation with 200 new clients.

-Network with and support a street team of over 2,000 members.-Attend workshops about current topics in music and entertainment.-Enhance knowledge and gain skills in the music industry through guidance and advice from other members.

-Engaged in comprehensive R&D with potential clients, analyzing their needs and positioning to tailor outreach -Developed and maintained outreach lists for clients, enhancing contact efficiency and boosting marketing campaigns.-Analyzed market data and case studies to inform website content and design improvements, enhancing overall site effectiveness and engagement.

Houston, Texas, United States

-Assist the marketing team in developing and implementing social media strategies to increase studio visibility.-Analyze key performance indicators to refine the marketing plan assuring alignment with business objectives.-Design visually compelling flyers and banners using Canva to effectively promote studio services.-Collaborate with artists and studio staff to create engaging content for social media platforms.-Develop marketing strategies for emerging musical artists to improve their social media presence and grow their audience.

Friendswood, Texas, United States

-Acquired knowledge of materials, features, and quality of over 200 products to enhance guest’s experience.-I had the role of meeting the guest's needs by assigning the best athletic items based on what is best for them and their needs by -As a team, we were responsible for achieving daily revenue goals that range from $20K to $30K.-Engaged in creating customer value by providing high-quality service, knowledge, and advice on the desired products.

Pearland, Texas, United States

-Checked out and advised over 100 customers on purchases a day.-Motivated customers to sign up for the TJX Rewards Credit Card, through the introduction of benefits.-Enhanced customer engagement by enrolling 15% of customers in the TJX Rewards Card in 2022.-Collaborated with placing merchandise on the sales floor and assisting customers in locating items.-In the storage room, I had the responsibility of working with the team to open over 100 boxes a day. I also processed, organized, and got the merchandise ready to be placed on the sales floor.

Houston, Texas, United States

-Active participation in events and meetings.-Kept track of all events for updates of reminders/ website/ newsletter of the association.-Updated the association’s website.

Pearland, Texas, United States

-Managed between preparing drinks, taking orders, and cleaning while maintaining a professional demeanor.-Addressed customers' concerns and complaints, to achieve the best outcome for customer satisfaction. -Led the training of 7 employees in customer service, cash register, and drink station.-Addressed customer’s questions, and acquired knowledge of over 95% of the menu.

Bachelor'S Degree, Marketing, Junior

Education record