Personal & Small Business Technology• Planned, elicited, analyzed, documented, communicated and managed businessrequirements by engaging Business and Technology stakeholders.• Evaluated dependencies and risks with inter LOB changes, presented plan todevelopment/project team to mitigate risks.• Refined, prioritized Product backlog and user Stories to support functionalrequirements.• Performed Gap Analysis by examining system’s current state, then understandingbusiness requirements and determine what changes team has to made in current statein order to achieve future state.• Ensured proper detailed documentation and sign off on all business requirementsthroughout the project life cycle.• Created Requirements Traceability Matrix to ensure that all the requirements aretracked and mapped to user stories for the validation process.• Supported QA and UAT activities by providing assistance in understanding end to endproject requirements.• Leveraged existing features/code within new projects to save Cost and Time.• Actively participated in solution design sessions and provided feedback on impact ofsolutions on other projects/features.• Acted as a liaison among the stakeholders in order to understand current systembehaviors & new business requirements and recommended solutions that enabled thestakeholders to achieve its goals.

• Worked on multiple simultaneous projects following system development life cycle(SDLC) methodology by acting as bridge between Business, Development and Testers.• Elicited, analyzed, documented and managed business requirements for clientimplementations, ongoing maintenance and system enhancements for internal andexternal client facing projects.• Defined business, functional and non-functional requirements for the development ofdisability management application and its corresponding configuration tool in a form ofBRDs and Epics/User stories/Acceptance Criteria.• Proactively communicated and collaborated with a large number of external(vendors as well) and internal business stakeholders in order to thoroughly interpretcustomer business needs, distinguishing user requests from underlying true needs andtranslating them into business, functional, operational and system requirements.• Facilitated and lead in-depth workshops to elicit, review and confirm businessrequirements, business process reengineering, data mapping, business rules, and userinterface designs.• Presented business requirements in a form of Current State & Future State, ProcessFlow Diagrams, BPMN, State Diagrams, Use Cases, Mockups, Wireframes, Entity relationshipdiagrams, Requirements Traceability Matrix, Test Coverage Matrix.• Produced testing documents, test cases and performed UAT testing & end user testing.• Collaborated closely with development team (IT) to solution business requirements andbuild standard configurable solutions.• Actively identified and resolved project risks/issues/escalations and performed riskmanagement, mitigation.• Actively engaged with internal teams to streamline and standardize the existingprocesses by identifying and developing opportunities to increase efficiencies.• Created training documents & manuals for end user training and conducted trainingsessions.

Moved from Junior to Intermediate Level.• Designed and coded complex business applications/web services using C# and SQL• Designed database schemas to coordinate with new business requirements• Provided production application support and resolved urgent issues• Performed data analysis to find the root cause of Prod Issues• Worked closely with business to understand requirements• Helped with configuration/setup of new and existing clients• Worked with architecture and product development staff on implementation of new product features and defect resolution• Engaged with business to support needs of new clients with current system• Worked with the project team, performing analysis on business requirements and producing technical designs as required• Job shadowed a Business Analyst to move to Business Analysis role• Suggested and documented the changes to Business requirements from time to time

• Participated actively in the development lifecycle and architecture walkthroughs to best position the test strategy for the application at hand• Performed analysis on business requirements/functional documents and produced testing documents/test cases as required• Responsible for the development and execution of manual test cases and scripts• Created and executed release and upgraded test plans• Ensured that defects and requirement variances are appropriately communicated to development