Deon Douglas Email & Phone Number

Columbia, Sc

Columbia, South Carolina

Independently repair over 6000+ computer and mobile devices with hardware upgrades and repair, while testing, troubleshooting, and diagnosing computer hardware failures. Provide accurate timelines for repairs and upgrades and perform part replacement or repair. Use specific tools to diagnose issues, make knowledgeable and informed recommendations for repair/replacement to customers, and test newly installed components. Use problem solving and people skills to ensure swift resolution to technical problems. Contribute to team effort by taking on additional tasks as needed; assist Sales team

Columbia, South Carolina

Providing responsible administrative, secretarial, and clerical assistance working closely with the department head, and buyers within the Purchasing Division; provides service of work for buyers and vendors in the system using IFAS, answering and directing calls to the appropriate departments, and handling situations with online BIDS in an effective and efficient manner. Tracks FOIA requests and fulfillments for the Division. Provides customer service to co-workers, supervisors, agencies, vendors, the general public and all other internal and external customers

Columbia, South Carolina

Analyzed various accounts information and identified discrepancies regarding account information to determine appropriate action; Processed refunds for insured and ensured timely follow up to necessary parties. Communicated regularly with account managers, policy holders or other interested parties to obtain information or communicate changes to required parties; Utilized various data retrieval applications to research accounts to research account activity i.e. payment details, account reconciliation, service request forms.

Columbia, South Carolina

Built and maintained prosperous, on-going customer relationships with both personal and business customers. Provided expert knowledge on a wide variety of AT&T product and services; sole provider of technological troubleshooting and maintenance in person and via phone; consistently exceeded monthly sales goals

Bachelor Of Science (B.S.), Mechanical Engineering/ Computer Science

Business Administration And Management, General

High School Diploma, Mechanical Engineering