Deon Jackson Email & Phone Number

Provided expert advice and support to customers regarding gas services, billing inquiries, and account management.Assisted customers with service requests, including new installations, service upgrades, and maintenance issues, ensuring timely and efficient resolution.Coordinated with internal departments and field technicians to address and resolve customer concerns, enhancing overall service delivery.Maintained detailed records of customer interactions and transactions, ensuring accuracy and compliance with company policies and regulatory requirements.Educated customers on energy efficiency programs, safety practices, and available resources to promote responsible gas usage.Analyzed customer accounts to identify discrepancies and implemented corrective actions to resolve billing and service issues.Conducted follow-up communications with customers to ensure satisfaction and address any additional concerns.Supported the training and onboarding of new team members, sharing knowledge and best practices to enhance team performance.Participated in continuous improvement initiatives, contributing to the development and implementation of process enhancements to improve customer service and operational efficiency.Utilized advanced customer relationship management (CRM) systems to manage and track customer interactions, ensuring a seamless and personalized customer experience.

Provided expert-level customer support, resolving complex issues and ensuring high levels of customer satisfaction.Served as a primary point of contact for escalated customer inquiries, utilizing advanced problem-solving skills to address and resolve concerns efficiently.Mentored and trained junior customer service representatives, sharing best practices and fostering a collaborative team environment.Developed and implemented customer service policies and procedures to enhance service delivery and operational efficiency.Analyzed customer feedback and data to identify trends and areas for improvement, driving continuous enhancement of customer service processes.Collaborated with cross-functional teams to streamline workflows and improve the customer experience.Maintained detailed records of customer interactions, ensuring accurate documentation and compliance with company policies and regulatory requirements.Utilized customer relationship management (CRM) software to track and manage customer interactions, ensuring a seamless and personalized experience.Conducted regular performance reviews and provided constructive feedback to team members, supporting their professional growth and development.Participated in the development and delivery of customer service training programs, enhancing the skills and knowledge of the customer service team.

Processed and evaluated insurance claims, ensuring accuracy and compliance with company policies and regulatory requirements.Conducted thorough investigations of claims by gathering and analyzing relevant information, including policy details, accident reports, and statements from involved parties.Communicated with policyholders, claimants, and service providers to obtain necessary documentation and provide updates on claim status.Determined claim eligibility and coverage based on policy terms and conditions, making recommendations for claim approval or denial.Collaborated with internal departments and external partners, such as adjusters and legal teams, to facilitate efficient claim resolution.Maintained detailed and organized records of all claim activities, ensuring accurate documentation and timely follow-up.Provided exceptional customer service by addressing inquiries and concerns from policyholders and claimants in a professional and empathetic manner.Participated in ongoing training and development programs to stay current with industry trends and enhance claims handling skills.

Associate Of Science - As, Health Services Administration

Associate'S Degree, Health Services Administration