Deon Louw Email & Phone Number

Brisbane, Queensland, Australia

Responsible for bridging the gap between technology and business functions, ensuring that our coal mining operations leverage cutting-edge solutions to enhance efficiency, safety, and sustainability. This role is forward-thinking. Having a deep understanding of technology trends, strong business acumen, and the ability to forge strong partnerships with internal and external stakeholders.

Coolangatta, Queensland, Australia

Brisbane, Australia

Role Purpose: An end to end role managing and maintaining the high standard and performance requirements across all ASG services, management of resources, service improvement, and service quality and the achievement of customer satisfaction and contract agreement. Achievements:✦ Undertook an extensive review of the client critical item list and strategically reduced the list by 80% within the first 6 weeks in the role. ✦ Implemented a series of initiatives and improvements, that… Show more Role Purpose: An end to end role managing and maintaining the high standard and performance requirements across all ASG services, management of resources, service improvement, and service quality and the achievement of customer satisfaction and contract agreement. Achievements:✦ Undertook an extensive review of the client critical item list and strategically reduced the list by 80% within the first 6 weeks in the role. ✦ Implemented a series of initiatives and improvements, that transitioned the overall service centre from a reactive to proactive service model. ✦ Focused on continuous improvement solutions for the back end system, promoting increased sustainability and performance to clients. Key accountabilities:✦ Manage and ensure the conformance to Service Standards. This includes the completion of PIR’s for major incidents, achievement of SLA’s, quarterly health checks and corrective action plan, and maintenance of the formal customer communication strategy. ✦ Review and manage the sustainability and cost of operations through the timely resolution of billing disputes, implementation of continuous improvement initiatives and contribution to a commercially-driven budget. ✦ As a leader, foster and promote compliance to all ASG Corporate and Operational Policies. Provide advice and guidance relating to people and team issues, in line with ASG Policies. ✦ Lead and support a multi-disciplinary team in the achievement of ASG Service Standards and customer expectations, including the performance planning and development of all team members. Show less

Role Purpose: In this role I am responsible for managing Compute Infrastructure, Network Infrastructure, DBA, Service Desk for Group, systems security, and DevOps. Direct Reports: 7 Achievements:✦ Designed new network, core and edge, resulting in a savings of 30%.✦ Administered and monitored PCI assessment (IT) for group.✦ Reviewed entire infrastructure strategy and implemented transition to Cloud and server consolidation, resulting in hosting cost reduction of 20%.✦… Show more Role Purpose: In this role I am responsible for managing Compute Infrastructure, Network Infrastructure, DBA, Service Desk for Group, systems security, and DevOps. Direct Reports: 7 Achievements:✦ Designed new network, core and edge, resulting in a savings of 30%.✦ Administered and monitored PCI assessment (IT) for group.✦ Reviewed entire infrastructure strategy and implemented transition to Cloud and server consolidation, resulting in hosting cost reduction of 20%.✦ Completed a full review of Group MS licensing resulting in a cost reduction of 15%. Show less

Role Purpose: In this role, as a member of the Operations Leadership Team, Imanaged four teams of engineers, end-to-end Data Centre Operations,DBA’s, Network and Servers, and Storage.Direct Reports: 4 teams of Engineers Achievements:✦ Reviewed NettApp storage solution for both backup andProduction and renegotiated vendor contract for double storagecapacity at no additional expense.✦ Reviewed CommVault licencing and adopted a better suited modelresulting… Show more Role Purpose: In this role, as a member of the Operations Leadership Team, Imanaged four teams of engineers, end-to-end Data Centre Operations,DBA’s, Network and Servers, and Storage.Direct Reports: 4 teams of Engineers Achievements:✦ Reviewed NettApp storage solution for both backup andProduction and renegotiated vendor contract for double storagecapacity at no additional expense.✦ Reviewed CommVault licencing and adopted a better suited modelresulting in a cost reduction of 20%✦ Key member of the design of the vBlock solution to move fromon premises to hosted and Cloud, as well as project managed theinfrastructure migration portions to the vBlock.✦ Compiled and managed an outsource agreement with 3rd partyvendor to manage CommVault, NettApp and Citrix for level 1 and 2,24x7. Show less

Responsible for all Infrastructure components, Data Centre Operations and DBA's. (Private Cloud, Public Cloud, compute, storage, network, and all technologies related to these environments.

Role Purpose: In this role I managed a team of System Administrators and DBA’sacross the full APAC region. This also involved travelling between teamsites and utilising my time and work management skills to ensurethat all work was completed and all projects delivered to the CIO’ssatisfaction. Achievements:✦ Successfully virtualized 300+ servers to 18 blades running ESXi inless than 12 months.✦ Planned and implemented and successfully relocated 140+… Show more Role Purpose: In this role I managed a team of System Administrators and DBA’sacross the full APAC region. This also involved travelling between teamsites and utilising my time and work management skills to ensurethat all work was completed and all projects delivered to the CIO’ssatisfaction. Achievements:✦ Successfully virtualized 300+ servers to 18 blades running ESXi inless than 12 months.✦ Planned and implemented and successfully relocated 140+ users,45 servers between Beijing Offices.✦ Reduced co-located server racks by half, resulting in 50% costsavings. Show less

Role Purpose: Myprimary responsibility, on which I delivered consistently, was to ensurethat all IT related applications and services ran smoothly and issuesdetected where quickly resolved and prevented from reoccurring.I achieved this through the implementation of robust changemanagement and incident resolution systems for client support.Direct Reports: was then promotedAs Senior Business Operations Manager managing a workforce of forty,with seven direct… Show more Role Purpose: Myprimary responsibility, on which I delivered consistently, was to ensurethat all IT related applications and services ran smoothly and issuesdetected where quickly resolved and prevented from reoccurring.I achieved this through the implementation of robust changemanagement and incident resolution systems for client support.Direct Reports: was then promotedAs Senior Business Operations Manager managing a workforce of forty,with seven direct reports, I developed and built a team of over twentyL3 Engineers to support STA travel Globally in a 24/7 environment.Achievements✦ Successfully implemented STA Travel’s largest and most complexe-commerce project, on time and on budget. Managing the systemcomponents of this project involved travel to IBM Germany forproject development and developing procedures and training toensure disparate teams could work effectively together under mymanagement.✦ As a result of a staff support and retention scheme I developed,only one of my direct reports left the team in a three year period. Show less

Role Purpose: In this role I managed and resourced support requirements for multipledivision teams, as well informing the development of strategies onfuture technology and tactics for improving business and IT efficiency.Through the planning and execution of large scale office moves I wasable to demonstrate my ability to organise my team and resourcesto deliver project outcomes over an extended period of time. Thisrole also provided me opportunity to manage and… Show more Role Purpose: In this role I managed and resourced support requirements for multipledivision teams, as well informing the development of strategies onfuture technology and tactics for improving business and IT efficiency.Through the planning and execution of large scale office moves I wasable to demonstrate my ability to organise my team and resourcesto deliver project outcomes over an extended period of time. Thisrole also provided me opportunity to manage and develop staff andmanage client relationships.Achievements✦ End-to-end management of successful relocation of 500 userdevices for Deloitte Cape Town including infrastrcuture planning,building design, vendor selection, and implementation review.✦ Created a new system of vendor pre-configuration and imaging ofclerk devices prior to delivery. This saved approximately 60% ofsupport staff time.✦ Received an award from the Firm for humanitarian work leading ateam of volunteers dedicated to repairing homes and schools forunderprivileged children. Show less