Deon Perry Email & Phone Number

I am responsible for performing technical administrative and analytical functions in support of a myriad of network and hardware/software operations activities in a firm with 250 users. I demonstrate the ability to work independently on a daily basis as well as a team member on large scale technical projects. All of my projects and assigned technical tasks are completed on time, including but not limited to: analysis, troubleshooting, implementation, testing, development, monitoring, maintenance, production support and documentation. I have knowledge of standards and procedures, and resolve complex trouble tickets within the established time frames. I have keen analytical acuity, which allows me the ability to dissect problems and develop and implement solutions. I possess strong communication and interpersonal skills that help with my commitment to superb customer service. Furthermore, I am a self starter and quick learner, and possess solid troubleshooting skills with an ability to quickly isolate problems to hardware, software or network related issues. Lastly, I have invaluable experience in the desktop support environment, including machine imaging/deployment, installation and troubleshooting, and Active Directory in a MS Windows environment.

Listed skills include Microsoft Office, Microsoft Excel, Customer Service, Windows, and 7 others.

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  User Support Analyst

  O'Melveny & Myers Llp

  Mar 2007 - Present - 7 Times Square

  Operating Systems: Windows XP, Windows 2000, Windows 7Protocols: TCP/IP; Remote Desktop Protocol (RDP)Hardware: Dell Computers; HP Computers; Mac Computers, Apple PDAs, Research In Motion (RIM) PDAsSoftware: Microsoft Office 2003; Microsoft Office 2007, Microsoft Office 2010MS Outlook 2003; MS Outlook 2007, MS Outlook 2010; Internet Explorer

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  School Of Visual Arts