Deon Scheepers Email & Phone Number

Johannesburg, GP, ZA

South Africa

Gauteng, South Africa

• Primary Responsibilities Include:
• Customer acquisition and revenue growth across the iSON Xperiences Business Process Outsourcing (BPO) and Digital Transformation business areas.
• Expanding iSON Xperiences domestic and off-shore business process outsourcing services by working with the global iSON team and an external Consultant network.
• Driving the adoption of Digital Transformation solutions and services that includes Digital customer engagement channels… Show more Primary Responsibilities Include:
• Driving the adoption of Digital Transformation solutions and services that includes Digital customer engagement channels, Messaging, Voice & Text Bots, Artificial Intelligence (AI), Robotic Process Automation and Voice.
• Building Business Cases that demonstrate the value proposition that the iSON Xperiences solutions and services can deliver including ROI and TCO models when adopting Digital and CX transformation strategies. Show less

South Africa

• With over three decades of experience in the contact centre and customer experience industries, DSC specializes in guiding and assisting organisations through their strategic CX and Digital transformation processes to.
• CX maturity assessments & transformation initiatives
• CX ROI and the business case for change
• Customer journey mapping and touch point design servicesWorkshops, speaking and events
• Chairing Conferences
• Conference keynotes

City Of Johannesburg, Gauteng, South Africa

Responsible for customer acquisition and revenue growth across APS' Business Process Outsourcing (BPO) and Customer Experience Technology (CXTech) Business Units, positioning AI-driven Conversational Experience and AI solutions to APS clients across Africa.When one considers that over 90% of our day-to-day conversations take place in digital messaging.

Johannesburg Area, South Africa

• During Deon's employment at Pivotal Data he was responsible for the strategic positioning and growth of the company’s business within the Customer Experience (CX), Contact Centre, Unified Communications, Hosted and.
• Work with Marketing to execute a range of marketing and lead-generation activities that included; digital and social-media campaigns… Show more During Deon's employment at Pivotal Data he was responsible for the.
• Work with Marketing to execute a range of marketing and lead-generation activities that included; digital and social-media campaigns, hosting conferences and events, speaking at industry related seminars and.
• Develop sales strategies and strategic account plans.
• Deliver on overall sales targets for new customers and Upsell/Cross-sell revenue in the existing customer base.
• Manage the entire customer relationship including customer satisfaction.Channel Partner Development

South Africa

• While employed at Genesys, Deon was responsible for the following areas of the Regional business:
• Contact Centre and Customer Experience (CX) consulting services in Africa.
• Providing all Pre-Sales and Solution Consulting Services and support to the local Sales team, Account managers and Channel partners in the region.
• Executing a range of Marketing activities that included; speaking at various local and international industry related seminars and conferences, and… Show more While employed at Genesys, Deon was responsible for the.
• Executing a range of Marketing activities that included; speaking at various local and international industry related seminars and conferences, and writing of a variety of articles for well-known magazines, newspapers.

South Africa

• Responsibilities at Interactive Intelligence (ININ) included the following:
• Contact Centre and Customer Experience (CX) consulting services in EMEA.
• Providing all Pre-Sales and Solution Consulting Services and support.
• Managing the local Professional Services team in providing all the required solution implementations, project management and technical support services.
• Executing a range of Marketing activities that included; speaking at various local and… Show more Responsibilities at Interactive Intelligence (ININ) included the following:
• Executing a range of Marketing activities that included; speaking at various local and international industry related seminars and conferences, writing of a variety of articles for well-known magazines, newspapers, and.

South Africa

• Deon was tasked with building and expanding ININ’s Strategic Consulting services offering from Africa into the rest of EMEA and also managing the African Pres-Sales business. These responsibilities included supporting.
• Creating new Contact Centre and CX consulting methodologies and supporting material.
• Conducting and managing a range of… Show more Deon was tasked with building and expanding ININ’s Strategic Consulting services offering from Africa into the rest of EMEA and also managing the African Pres-Sales.
• Conducting and managing a range of Contact Centre and Customer Experience (CX) consulting services.
• Developing and delivering product and consulting training programs for Sales teams, Account Managers and African Channel Partners.
• Developing solution designs, pricing and sales proposals.

South Africa

• In 2013 I was tasked to create a consulting business in the Africa region in addition to executing the regional marketing responsibilities and strategy. This new role also included the following goals and deliverables:
• Building and showing a deeper understanding of the customer’s business, business objectives, customer experience strategy, and business challenges.
• Analysis of the Contact Centre and UC technology, infrastructure and architecture used.
• Creating a… Show more In 2013 I was tasked to create a consulting business in the Africa region in addition to executing the regional marketing responsibilities and strategy. This new role also included the following.
• Creating a personalised value message and value proposition for each buyer/customer also showing how ININ will resolve Business challenges and help achieve Business objectives.
• Providing financial justification for IT spend, quantifying the cost of doing nothing and showing the competitive value, business benefits, ROI, TCO and NPV if customer change to the ININ solution.

South Africa

• In this role, I was responsible for the following areas of the Interactive Intelligence (ININ) regional business:
• New Business Development
• Pre-Sales Services
• Account Management
• Customer Satisfaction
• Marketing

South Africa

Deon was responsible for ATIO Corporations internal Information & Communications Infrastructure (ICT) and related services and the strategic positioning and growth of the company’s business within the Contact Centre, Unified Communications, Managed Services and Cloud Computing markets. Establishing and positioning ATIO as the industry “Knowledge Hub”. This.

South Africa

• Deon managed the Technology and Professional Services Business Unit tasked with providing the following services:
• Business and Technical Consulting
• Pre-Sales Support
• Product Management
• Sales and Technical Product Training
• Supplier and Partner negotiations and relationshipsTheses services had to be delivered for a range of technology solutions and vendor products related to the following technology areas:

Johannesburg Area, South Africa

Responsible for all Solutions Consulting and Pre-Sales related activities for ATIO's internally developed contact centre solution called CyberCall, later re-branded to AtioCall.

Johannesburg Area, South Africa

While at ABSA as a Senior Network Architect Deon was tasked with the consolidation and redesign of the voice and data communications networks and infrastructure used by the big four financial institutions into a single, amalgamated and optimised platform. During the 5-year employment period at ABSA, Deon managed various ICT projects within the group.Key.

Johannesburg Area, South Africa

Deon's career in the ICT Industry started at Telkom. During 10 year career at Telkom, Deon held various positions of which the last position within Telkom was that off Chief Technology Officer.Key Achievements:- Achievement award for outstanding performance as a Member andLeader of the Delta Achievement Group (1988)- Performance Bonus Award for the.

Master In Business Administration (M.B.A.), Business Administration And Management, General

Introduction To Meddic, Selling Skills And Sales Operations

MEDDIC- Sales Qualification Methodology

Mastering Strategy Certificate, Field Of Study; Business Planning And Strategy

Bachelor Of Commerce (B.Com.), Business/Commerce, General, Only Partially Completed - Outstanding Subjects

Diploma, Leadership Development & Quality Improvement Processes

Diploma, Business Management & Leadership

National Diploma, Telecommunications Engineering

National Diploma, Telecommunications Technology/Technician

High School