Deon Stevenson Email & Phone Number

England, United Kingdom

Manchester, England, United Kingdom

Accountable for Software Delivery enablement across multiple technology disciplines and over 7 Product lines. Direct People leader and Matrix manager for all Software, Quality and Delivery Engineers. Provided clear, concise and consistent delivery of Software releases in support of business ambitions and enabled maturing of technology practices within the function to ensure continued growth and high performance within the area. Lead the engineering function through critical business financial software upgrades to ensure better visibility and compliance in line with governmental and industry regulations.• Enabled Business Strategy implementation in restructuring of our Delivery squads and resources (UK & Abroad) to maximize efficiency and alignment to product centric delivery patterns. Ensuring to maintain a customer first approach in assurance of quality and stands within the Engineering function.• Lead transformational change within Ways of Working and delivery practices to achieve and continuously improve on excellence of Software Delivery and drive high employee engagement and satisfaction to allow for reduction in churn and retention of key business skills and knowledge• Managed and Maintained relationships with key internal and external delivery partners and chair of regular cadenced review and monitoring sessions to ensure continued excellence provided to the business by the Software Delivery function.

Manchester, England, United Kingdom

Accountable for Software Delivery office covering £20m+ Annual CAPEX expenditure across 30 Delivery Squads overseeing all Software Delivery for the TalkTalk Group. Function manages Translation of Group Transformation business roadmap and requirements into an Integrated Business/Technical Software Delivery Roadmap covering all technical dependencies, demand pipeline, high level estimation and resource scheduling through matrix management of 3rd Party Delivery Partners. Leading the required establishment of a single controlled entry gate for all business requirements to enable effective and efficient benefit and cost control for Software Delivery, while ensuring alignment of any new process to downstream agile delivery processes with a newly onboarded Software Delivery Partner.- Transition IT Organisation from 4 to 1 Strategic Software Delivery partners, managing the transition of internal resources through TUPE to new partner and recruitment and upskilling of new internal resources to new SDLC processes to support management of resources through new commercial agreement covering all Software Delivery for TalkTalk- Establishment of a standardised “Front Door” process for All software delivery requests, ensuring stakeholder engagement and communications critical to the success of deliveries across Transformation, Project, Business, Finance and Operational functions.- Gaining agreement in the setup of Group Wide KPI’s and Governance SLA’s with CTIO and external 3rd Party delivery Partners.- Creation and chair of multiple business and transformation enablement forums driving a data driven approach in management of demand and prioritisation.

Manchester, United Kingdom

Accountable to drive growth and industrialisation of Group Automation function for the TalkTalk Group, enable scaled RPA delivery and expand capability and skillset available in the form of additional Low Code/No Code automation toolsets and management of their lifecycles (Assessment > Delivery > Support > Decommission) for the entirety of the TalkTalk Group. Led Automation Strategic approach for Group merging the RPA & automations teams spread across the business units into a Centralised COE.Key Deliveries in role;• Grew Annualised recurring benefit from Function by 233% from £1.2m to £4m in tenture in role through tactical and strategic automation delivery.• Mentored and Lead 4 Kick-starters in Automation assessment roles as part of governmental Kickstart Scheme creating opportunities for those without experience • Designed and Embedded the Group Automation Prioritisation Matrix ensuring data driven prioritisation & Financial Asset Tracking of CAPEX Automation Deliveries• Enabling a tiered role progression based on experience and skillset, allowing for retention of key resources while allowing for clear progression opportunity path • Delivered a Robotic Process Automation Webinar for Michael Page ON-DEMAND WEBINAR: Could Robotics Process Automation work for your business? - YouTube• Department Restructure to align with Scaling Ambitions of the TalkTalk Group• Lead Tactical Automation delivery “Fast Plan” delivery approach to maximise TalkTalk’s ability to capitalize on rapid Incumbent & Alt Net Integrations for FTTP, SoGEA

Managing the RPA Function for the Business Improvement function of the TalkTalk Business. Driving the adoption of RPA and the upward trend in benefits for the Business Unit.

Manchester, United Kingdom

Responsible for managing RPA Fuction for the Business Improvement area. Working as Lead Developer/ Solution Architect for new and existing Robotic processes across the Operational and Assurance areas of the Business, leveraging Salesforce development knowledge to integrate both tools functionality to best support the Business.

Warrington, United Kingdom

Main responsibilities of role includes managing current production enviroment and designing and implementing new Salesforce and Robotics solutions to improve efficiency and customer satisfaction through all communication methods for all Operational and Sales departments.

Warrington, United Kingdom

In this role I worked under as an Process improvement analyst for projects under a Brilliant Self Serve work stream using Lean 6 Sigma methodology to improve and implement changes to improve efficiency, reduce waste and increase customer satisfaction. The latter half of my time in this role was working and developing for the Business Improvement Function as a Sales force Administrator/ Platform Builder.

Warrington, United Kingdom

I started in the Credit Control Department as a SME Credit Controller working to my final position in the department as the Reseller Credit Control Administrator. My main duties included managing the inbound inbox for reseller credit/ change requests aswell as managing the credit validation stages for the onboarding of a new Partner to resell our services. Another key responsibility was to manage the Due Diligence aspects of providing premium rates services to our partner in compliance with the PhonePayPlus regulatory guidelines.

Warrington, United Kingdom