Lead work shifts of up to 4 other employees while assisting guests and carrying out administrative tasks not limited to labor control and cash handling using an electronic log on a laptop Provide excellent guest service by promptly answering guest queries, displaying knowledge of menu and suggesting appropriate items to increase average check to $17.58 from $14.00 Improve S.o.S performance by assisting in assembling orders at each station to maintain an under 4:00 minute S.o.S Troubleshoot and resolve equipment malfunctions, ensuring minimal disruptions to business operations and efficiency

Achieved Unit of the Period at least 4 times by optimizing Speed of Service and accommodating changes to food assembly process Prepare food ingredients to be used throughout shift and serve over 100 guests per shift, maintaining high standards of service Perform maintenance and cleaning of grill equipment including fryer, grill stove, and food assembly station

Trained non-technical end-users on how to best use their customer service software, reducing customer input data errors by 20%Managed technical Help Desk, identifying root causes, troubleshooting and, resolving over 300 first-level customer tickets in 6 months improving customer conversion rate by 30%Implemented basic-to-advanced troubleshooting solutions for web and mobile applications using best practicesInitialized, analyzed and, developed documentation on client technical issues over several months and submitted a written report to the customer support team which led to a 36% increase in client satisfaction

Transferred over 1000 company documents, including, employee contracts, IP strategies, shareholders’ agreements and, investor contracts from Google sheets into Google Drive in preparation for an IPOCommunicated with investor parties by writing e-mail correspondence, answering phones or, video conferencing in a professional manner to maintain consistent and accurate data verification of investment adjustmentsCorrected data entry errors by reviewing the overall process and editing documents and Google forms, accordingly, reducing operational waste by 20%Proofread, formatted, checked spelling, edited and organized internal company memos and emails using Google docs to facilitate company-wide comprehension of new business initiatives and handled calendar coordination for a business of at least 50 employees