• I provide current customer with best deals & lock in rates for the day.• Expands sales in existing accounts by introducing additional solutions and services developing new applications. • Recommends new solutions and services by evaluating current solutions, identifying needs to be filled.• Meets or exceeds established annual sales quota. • Identifies market potential by qualifying accounts. • Contributes information to market strategy by monitoring competitive products and reactions from clients.• Initiates sales process by prospecting, scheduling appointments, making initial presentation, understanding business needs, developing proposals, closing sales. • Closes sales by building rapport with potential clients, expounding on the benefits of products and services and creating solutions and service capabilities of overcoming objections, etc. • Updates technical, sales, and business knowledge by participating in educational opportunities and training provided weekly. • Responsible for keeping commitments in a timely manner and resolving issues promptly. • Accountable for customer satisfaction and providing high quality service in representing the company and its product.

• Follow up with customers via e-mail, in-person and telephone when necessary.• Handle general office duties, including mass filing, faxing, distributing mail, making photocopies, and making envelope labels on the computer.• Prepared on-demand correspondence, reports and notices for inquiries regarding actions take on customer’s computers.• Demonstrated strong attentions to detail and accuracy of information. • Secured and maintain customer’s information with the utmost confidentiality.• Work at the front desk and assist customer as they sign in• Handle phone calls and transfer calls to appropriate staff.• Perform System diagnostics and repairs of Windows, Apple Operating Systems, iOS and android devices.• Manage multiple computer labs with up to twenty-four computers including servers, complete daily updates. • Delegate tasks and promptly open and close computer labs. • Independently complete computer projects such as low-budget POS configuration, networked-camera surveillance systems, etc., for different organization in the DC Metro areas. • Complete hardware repairs and refurbish PCs/Apple products, printers and network devices • Answer questions and provide friendly customer service