Deondre Stinson-Browning Email & Phone Number

● Provided expert-level diagnosis and resolution for complex hardware and software issues, ensuring minimal disruption to user operations. ● Implemented and managed advanced network configurations including VLANs, VPNs, firewalls, and Wi-Fi to enhance security and performance. ● Helped execute system upgrade projects, including hardware refreshes and software rollouts, ensuring seamless transitions and minimal downtime for users.● Delivered exceptional on-site and remote technical support to a diverse client base, maintaining high satisfaction rates through effective communication and problem-solving. ● Managed relationships with hardware and software vendors, ensuring timely resolution of escalated issues and efficient procurement processes.

● Provided exceptional technical support to customers via phone and chat, resolving issues related to software, hardware, and network connectivity with a focus on first-call resolution. ● Educated customers on best practices for using hardware, enhancing their technical proficiency and reducing the likelihood of recurring issues. ● Worked closely with other support agents and departments to share knowledge and provide comprehensive solutions to complex technical problems.

• Acquired fundamental aviation knowledge, including - but not limited to - aircraft characteristics, principles of flight, and navigation. • Obtained and utilized critical information regarding air traffic separation and services

• Provided mentorship and helped clients manage conduct using recreational activities and therapeutic conversation.• Completed and maintained accurate documentation of activities and significant events for doctors and nursing staff when needed.• Provided daily progress reporting in the Behavior Intervention Response and Plan (BIRP) notes.• Applied individual specific strategies as instructed to support the clients’ emotional, behavioral and/or communication needs.

• Reviewed, extracted, compiled, and analyzed patient care/service data from electronic health records, financial records, coding records, and other sources.• Abstracted data utilizing predetermined criteria for clinical, financial impact, management and support services in accordance with established performance improvement criteria and programs.

• Operated handling equipment and ensured safety regulations were followed.• Monitored stock control systems and processed specific orders.

● Coordinate the recruitment process, including posting job openings,screening resumes, and scheduling interviews.● Handle onboarding and orientation for new hires, facilitating aseamless integration into the company culture.● Maintained employee records and ensured compliance with dataprotection regulations