Deon Horn Email & Phone Number

Viernheim, He, De

Viernheim, Hesse, Germany

Al Maqta, Abu Dhabi Emirate, United Arab Emirates

I oversee all operations, personnel, marketing, and profitability of service department to ensure process and performance improvement. One of my core duties is to supervise technician productivity and efficiency aimed and increasing. I collaborate with outside vendors and multiple dealership management to ensure business growth. I also devise and implement robust customer relations policies to develop and maintain long lasting relations. One of my key responsibilities is to interact with sales department and forecast vehicle car park to facilitate organisation. I ensure business development by maintaining consistent collaboration with cross-functional teams, including sales management, aftersales management, and marketing management.Some of the achievements are:✔ Steered service and bodyshop departmental technicians, service advisors, service call centre, and service lane to optimise overall efficiency. ✔ Implemented best practices and maintained average CSI up to more than 95%.✔ Spearheaded workshop and reception manager to accomplish business goals. ✔ Achieved business objectives by mentoring, developing, and rewarding employees. ✔ Conducted detailed research and forecasted sales, gross profits, and expenses to devise new strategies.

Johannesburg,South Africa

I gathered and delivered performance data of service departments to general manager for facilitating informed decision making. I had ensured execution of organisational initiatives and programmes by dealership to accelerate business up to next level of growth. My duties included to conduct various meeting with staff on weekly and monthly basis aimed at devising effective planning. I also facilitated dealers to establish new aftersales business opportunities. I had envisioned and executed plans for marketing events and campaigns to expand business.Some of the achievements are:✔ Reviewed, assessed, and managed performance for dealers in Johannesburg, Capetown, and Durban. ✔ Analysed and developed targets to be achieved for service departments in Johannesburg, Capetown, and Durban. ✔ Administered customer complaints to resolve in timely manner aimed at achieving maximum client satisfaction.✔ Mentored and facilitated dealers to meet and exceed designated targets.

Sandton,South Africa

Business Management-Dealer Management, Business, Management, Marketing, And Related Support Services

N3, Mdt, N3

Education record