Created and implemented process improvement plans, data workflow optimization, training programs, program evaluations, user and access management, and user dashboards to promote data access and transform data into useful information. Successfully assisted all business groups and regions in deploying global compliance training programs in over 20 different languages for onboarding and current employees of different functions and levels. Ensure documents, policies, scorecards, SharePoint forms, job-aids and how-to guides are posted, accessible and easily searched on the company intranet. Provided critical support for virtual instructor-led mandatory training to over 20,000 employees in all seniority levels and functions, including engineering, operations, quality, sales, human resources, legal, and finance. Developed and provided support for the annual web-based training to 40,000+ employees on Magna’s compliance policies and procedures.

My core responsibility is to facilitate access to opportunities focusing on areas of marketing, sponsorship, events and talent recruitment for State Farm Canada headquarter. From pre-contract planning, calls for tender, formulating contracts, negotiation terms to dispute remedies; I have managed and achieved a winning relationship with my partners. For more complex contracts, I develop a tailored scoring matric, conduct company research, gather data, completed the financial assessment and compliance reviews to measure contractual risks. I also develop and enhance positive customer and vendor relationships to provide win-win solutions to create and promote campaigns, programs and services and also to eliminate redundancy, high costs and service disruption.

Responsible for supervising functions related to alumni records and information management program for both paper and electronic record documents. Support the overall Advancement Services records and information management and automatic records classification programs. Develop procedures and practices; implement the alumni and donor records classification system, archival records program and educational materials. Allocate and assign resources to review privacy agreements, cleanse and prepare data for mailing lists, e-blast, telephone solicitations, and manage information exchange between various database systems mostly for fundraising objectives. Team up with IT to build, maintain and edit information related to geospatial and imagery of documents in the database. Administer document management system and stay abreast of developing trends and technology to improve current workflow and propose changes and enhancement on an ongoing basis as needed. Validate and analyze government reports with an eye to assuring compliance with all applicable policies, procedures and statutes. Manage day-to-day department operations, as well as managing employee relation issues and client services across campus.

Responsible for administrative and operational activities including donation administration, budget development, forecasting, information technology, talent management and human resources, and departmental support services. Led the design and implementation of concert hall sponsorship, infrastructure improvement projects, and information technology strategies to support the achievement of the goals of the Development office.

Responsible for ensuring that all gifts and membership fees are processed and acknowledged timely, accurately and cost-efficiently. Supervise and mentor the processing and call center staff; recommend and implement enhancements to the processing workflow based on industry standards, best practices, policies/procedures, and advancements in technology; provide leadership support during audits, review data integrity of pledges/gifts, and ensure all CRA guidelines are met. Create Standard Operating Procedures (SOP’s). Develop and execute membership growth and retention strategies. Accountable for the development and execution of strategies that increase revenue for the Development unit. Build and cultivate relationships primarily with prospects, donors, members and vendors to increase awareness of Diabetes programs and services.

Manage national direct marketing projects to support marketing campaign strategies and branding of the organization. Responsible for project planning, budgeting, costand schedule management, resource management including vendor selection and external resource management, risk management, quality management and facilitate communications within the project team and provide periodic project status to senior management team.Plan, execute and evaluate direct marketing campaigns and services using a CRM database system that tracks all events, door-to-door campaigns, house and acquisition appeals, members, donors, major gift prospects as well as endowment records. Evaluate and work with internal resources on multi-year budgets and marketing goal plans. Implement new strategies and innovative concepts to grow the national direct marketing program and increase awareness for diabetes.

The Community Social Planning Council of Toronto is an independent community-based organization serving the residents of Toronto and dedicated to social research and policy analysis, service planning and evaluation, and community education.

Angus Reid Public Opinion is a leader in carrying out public opinion polls that serve as the basis for policy, campaign and business directives. I supervised over 50 callers during evening and weekend shifts. My responsibilities included the hiring and training of new staff, quarterly staff evaluations, monitor project budgets, track research polls, host and serve as moderator for focus groups, report writing and provide qualitative and quantitative analysis.

Progress Place Clubhouse is psycho-social rehabilitation program using a recovery-oriented approach. Participants (called members) volunteer to work within the clubhouse to promote their recovery. Membership creates a sense of belonging, especially to a vital and significant community to which one can make an important contribution by working together with fellow members and staff in all of the activities that make up the clubhouse program.