Deonna Gallucci Email & Phone Number

•Secured and managed training locations, including event space while staying within pre-set budget for each event.•Secured catering and technical equipment needed for all events, including negotiating and managing vendors.•Responsible for building and managing new and existing business relationships. •Ensured excellent customer service and client satisfaction. •Participated in projects to improve processes and enhance client experience.•Responsible for developing and creating creative solutions for existing clients, as well as pursuing new clientele opportunities. •Ensured that all client and facility scheduling and billing was inputted and correct.•Prepared and submitted customer invoices, coordinated deposit activities, and monitored customer accounts for non-payment and delayed payments.•Performed all necessary account reconciliations.•Accounts Receivable and Accounts Payable.HIGHLIGHTSServiced over 500 clients and vendors through North America with a 98% satisfaction rating from client evaluations every year, 4 years in a row. Established and implemented new training build out options which resulted in company profit margin increasing from 40% to 70% per training session. Known for being pro-active and able to anticipate customer needs and concerns prior to issues arising. Consistently placed high priority on client satisfaction, while building and cultivating long term client relationships. Adapted quickly in transitions, switching roles as needed to maintain productivity.

Assisted in administering all duties and projects that came under the responsibility of the sales department. Generation and analysis of sales reports to identify trends, growth and areas of opportunity.Generated and maintained promotions calendar.Supported in maintenance of the department finances by obtaining check requests and sending to Accounts Payable, travel reimbursement, documenting corporate credit card expenses to corporate finance.