Deonne Sembrano
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Deonne Sembrano Email & Phone Number

Information Technology Asset Management Lead and Configuration Manager and Lifecycle Management Deputy at NCS Group
Location: Singapore, Singapore, Singapore 10 work roles 1 school
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Current company
Role
Information Technology Asset Management Lead and Configuration Manager and Lifecycle Management Deputy
Location
Singapore, Singapore, Singapore
Company size

Who is Deonne Sembrano? Overview

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Quick answer

Deonne Sembrano is listed as Information Technology Asset Management Lead and Configuration Manager and Lifecycle Management Deputy at NCS Group, a company with 11881 employees, based in Singapore, Singapore, Singapore. AeroLeads shows a matched LinkedIn profile for Deonne Sembrano.

Deonne Sembrano previously worked as Information Technology Asset Management Lead / Configuration Manager / Lifecycle Management Deputy at Ncs Group and Asset Management Specialist at Ncs. Deonne Sembrano holds Bachelor Of Science - Bs, Computer Engineering from Rizal Technological University.

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Email format at NCS Group

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NCS Group

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Profile bio

About Deonne Sembrano

An IT professional with several years of extensive background in Business Process Improvement, Operations and Application Support/DeliveryStrong analytical, organizational & time management skills as well as proven ability to handle multiple tasksExperienced working in culturally diverse global teams across different time zones. Good communication & interpersonal skill

Listed skills include Program Management, Outsourcing, It Service Management, Leadership, and 12 others.

Current workplace

Deonne Sembrano's current company

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NCS Group
Ncs Group
Information Technology Asset Management Lead and Configuration Manager and Lifecycle Management Deputy
Singapore
Website
Employees
11881
AeroLeads page
10 roles

Deonne Sembrano work experience

A career timeline built from the work history available for this profile.

Information Technology Asset Management Lead And Configuration Manager And Lifecycle Management Deputy

Singapore

Information Technology Asset Management Lead / Configuration Manager / Lifecycle Management Deputy

Current

Ang Mo Kio, Singapore

Drive module enhancements involving Lifecycle managementManage Asset Team's projects and daily operationsPropose, design and involve in the Asset Management module development (asset lifecycle) and testing (SR, Stocktake, Tech Refresh, billing and Reports generation)Create process and procedures for projects' business operationsAsset and CMDB Reports and.

Oct 2016 - Present

Asset Management Specialist

Ncs

Ang Mo Kio, Singapore

Perform Configuration Librarian tasksAsset SR, Asset to Billing mappingBuyback project completion

Apr 2012 - Sep 2016

Information Technology Service Desk Team Lead

Philippines

Technical interview to qualified IT Servicedesk candidates. Process implementation, review and uptrainingQuality Assurance based on call evaluation. Coaching on performance and guidance for promotion and prepare action plans for IT Specialist's career advancement. Incident Management activities. Continuous improvement on services. SLA Performance Report..

Nov 2007 - Apr 2010

Information Technology Technical Support

Quezon City, National Capital Region, Philippines

Provided IT Technical Support to Siemens Operating Companies located in USA, Australia and UK.Handled escalation and misrouted incidentsCase auditsPerformance Reports and coaching

Jul 2006 - Oct 2007

Toshiba Technical Support

Manila, National Capital Region, Philippines

  • Ensured customers satisfaction by providing Toshiba laptop/desktop end users with the highest possible quality of technical support for hardware and basic software troubleshooting.
  • Provided instructions in walking the customer through step by step usage of applications or Operating System and hardware troubleshooting. Assistance includes but not limited with Windows and MS Office how-to, internet.
  • Offered possible and most convenient options to end users to resolve computer issues.
  • Ensure that incident has been properly logged in a timely manner in Siebel
  • Processed profile update, sales and credit card transactions in CRM Tool
Mar 2006 - Jun 2006

Dell Technical Resolution Expert

National Capital Region, Philippines

  • Handled technical escalations due to unresolved issues. This includes installation of OS, drivers, hardware peripherals, printers and other standard applications; troubleshooting the operating system, MS Office.
  • Ensured technical resolution on customer’s issue
  • Mentored other support professionals while working via phone
  • Provided technical advice/assistance to inbound technicians for faster resolution of the issue.
  • Monitored agents’ call handling to make sure that best resolution can be provided in a shortest time possible.
Oct 2005 - Mar 2006

Non-Trigger Outbound Technical Support

Manila, National Capital Region, Philippines

Jan 2004 - Sep 2005

Information Technology Technical Support

National Capital Region, Philippines

Dell Technical Support handling US consumersProvided Technical support on Dell products specialized in Desktop and printers

May 2003 - Nov 2003
Team & coworkers

Colleagues at NCS Group

Other employees you can reach at ncs.com.sg. View company contacts for 11881 employees →

1 education record

Deonne Sembrano education

FAQ

Frequently asked questions about Deonne Sembrano

Quick answers generated from the profile data available on this page.

What company does Deonne Sembrano work for?

Deonne Sembrano works for NCS Group.

What is Deonne Sembrano's role at NCS Group?

Deonne Sembrano is listed as Information Technology Asset Management Lead and Configuration Manager and Lifecycle Management Deputy at NCS Group.

Where is Deonne Sembrano based?

Deonne Sembrano is based in Singapore, Singapore, Singapore while working with NCS Group.

What companies has Deonne Sembrano worked for?

Deonne Sembrano has worked for Ncs Group, Ncs, Jobline Resources Pte Ltd. Licence No. 12C6060, Siemens, and Clientlogic.

Who are Deonne Sembrano's colleagues at NCS Group?

Deonne Sembrano's colleagues at NCS Group include Mohamad Syafii Bin Mohamad Masroni, Davina Chua, Simon Ng, Lu Xiaotao, and Farhan Isa.

How can I contact Deonne Sembrano?

You can use AeroLeads to view verified contact signals for Deonne Sembrano at NCS Group, including work email, phone, and LinkedIn data when available.

What schools did Deonne Sembrano attend?

Deonne Sembrano holds Bachelor Of Science - Bs, Computer Engineering from Rizal Technological University.

What skills is Deonne Sembrano known for?

Deonne Sembrano is listed with skills including Program Management, Outsourcing, It Service Management, Leadership, Supply Chain, Operations Management, Vendor Management, and Itil.

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