Deonte Monroe Email & Phone Number

Washington Dc-Baltimore Area

o Maintained a database of roughly 20,000 accounts to process membership and renewal payments as well as daily member and non-member interactions totaling around 250-350 a day.o Built, implemented, and successfully managed 5-6 new structural processes in order to resolve troubled areas and improve day to day functions of the office. o Utilized my experience as an insurance producer and my prior knowledge of policies to facilitate, audit, and migrate all the existing organizations business insurance policies to a new broker/carrier which resulted in additional coverages not previously in place and cutting premium upwards of $8,000 for the year.

o Interview and marketed tailored policies to protect upwards of 30 clients a month from risk and financial loss due to auto accidents, fire, and theft, damage to property, death, workers compensation, business product liability, etc.o Closed multiple policies ranging in $100K - $1.5 Million in coverage and up to roughly $5,000 in premium monthly which pushed my agency to Top 3 of the district 2 years in a row.o Managed a database consisting of over 10,000 prospects both new and long-term clients of State Farm which contributed to increased customer satisfaction. with payments, renewals, expirations, policy updates, and new lines of business with several agency management systems and databases.

Tanger Outlets- Oxon Hill, Md

o Developed authentic relationships with the consumer by assessing their needs, making personalized product recommendations, and creating a luxury experience to both first time and repeat customers.o Consistently pushed weekly sales goals of $2,500+ with some individual sales exceeding upwards of $5,000. o Designed and created merchandising strategies that would pique customer interest in the company’s product and increase sales goals, which benefited my team by attracting customers and increasing foot traffic up to between 500 and 2500 customers in a single day.

Tanger Outlets- Oxon Hill, Md

o Provided quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.o Delivered legendary customer service by acting with a “customer comes first” attitude and by making a connection within a short span of 5 minutes.o Followed operational policies and procedures, including those for cash handling and food safety and security; to ensure the well-being of all partners and customers during each shift.

Business Management

Journalism