Deonte Smith Email & Phone Number

Pittsburgh, Pa, Us

Pittsburgh, Pa, Us

➥ Organize and coordinate activities for EBRG focus areas: Community and Career ➥ Support and actively participate in activities ➥ Be a promoter for inclusion and diversity and EBRG activities➥ Share information pertaining to the group with potential members➥ Actively promote American Water’s brand to potential employees

Carnegie, Pennsylvania, United States

Carnegie, Pennsylvania, United States

I help the company by providing leadership for special account management such as healthcare accounts with the state, strengthening cohesive operations with hands-on, detail-orientated account management. I use my proficient communication skills to collaborate effectively in a team-driven environment and provide timely resolution to client issues. I can be counted on to overcome challenges and deliver results. My background in the fast-paced settings plays a part in my accomplishments alongside my ability to communicate proactively.➥ Worked tenaciously to oversee collections while complying with strict standards, exceeding KPIs by collecting $1M+ to date since May 2022.➥ Deployed proactive communication to push collection initiatives forward, communicating with 10+ people daily using strong prioritization skills.➥ Vital participant in a top-performing team of six with notable collaboration and teamwork techniques, slashing caseload by 75% in one year.

Smithfield, Pennsylvania, United States

I was selected for this role due to my success helping companies exceed corporate objectives. I leveraged my in-depth industry knowledge and business acumen to secure and retain accounts with high-quality service. I was a key participant in the company’s success by tapping into a passion for helping others to provide call evaluations with the end goal of improving productivity, work quality, and compliance. ➥ Spearheaded QA New Hire Presentation Revamp project to standardize the process across the center, increasing quality and alignment in QA calibration questions.➥ Saved customer time, slashed staff time, and increased call resolution by 50% with the High Bill Analysis project.

Smithfield, Pennsylvania, United States

In this early career role, I honed my leadership skills and developed new techniques to perform call monitoring and evaluations for the team. I worked tenaciously and stayed abreast of industry developments to guide decision-making for leadership and mitigate risk. ➥ Conducted 12 evaluations a day (60 a week) without compromising work quality.➥ Drove productivity and compliance with 5 to 10 weekly coaching sessions, consisting of listening to calls, setting goals, and creating action items.➥ Orchestrated efforts that elevated call quality among the team, exceeding a target of 90% with a 93% to 95% average.

Smithfield, Pennsylvania, United States

I contributed greatly to the company with my efforts, and I saw the results of my hard work every day. I retained my customer base by responding to escalated calls, providing timely issue resolution, and proficient customer service. I honed my multitasking skills to deliver proficient customer service in a fast-paced environment.➥ Delivered timely issue resolution to retain key accounts, handling up to 85+ calls daily.➥ Adapted quickly to a new environment and learned new communication styles to collaborate with diverse personalities.➥• Earned promotion by exceeding performance metrics, team collaboration, and relationship-building.

Smithfield, Pennsylvania, United States

This role was instrumental in my career trajectory. I grew professionally and personally in this role as it was my introduction to the industry. I was noted for exceptional customer service in a high-volume environment, effectively answering billing questions, processing payments, and establishing payment arrangements with speed and accuracy.➥ Consistently exceeded individual performance metrics with solution-driven communication.➥ Worked cooperatively on a team of customer service representatives to achieve common goals.

Uniontown, Pennsylvania, United States