• An IT professional who is polished, articulate and presentable with exceptional customer service skills and proven record in supporting users with diverse levels of experience.• Provide support to on a variety of technical issues – examples include: desktop, laptop, mobile devices and software; network troubleshooting, in collaboration with the network infrastructure group.• Diagnosing and troubleshooting desktop system, printer and operating problems• Consulting and instructing users on hardware and software questions/issues• Collaborate with other IT Services Data Center and Network Infrastructure teams• Install, maintain and upgrade equipment and its associated infrastructure• Runs diagnostic tests to isolate system problems and make recommendations for potential solutions as well as proactive activities• Experience with Remote Support technologies such as Remote Desktop (Microsoft), VNC• Experience with enterprise wide rollouts of new operating systems and software• Responds to telephone calls, email, service tickets, and dispatched requests for technical support• Documents, tracks and monitors the problem to ensure a timely resolution within an effected SLA window• Installs, configure and maintain, PC, peripherals (local and network printers, scanners), and other end user equipment