Deon Thng Email & Phone Number

Singapore

• Performed data analysis to identify trends and executed projects to optimize operational efficiency• Improved delivery service level for Laundry vertical from 73% to 90% by solving backend system capacity limits• Reduced delivery cost for Laundry and Groceries vertical by up to 10% and 21% respectively by resource optimization • Reduced missing Laundry cases up to 60% by revamping the invoice system • Increased customer referral code usage by 33% • Automated operational processes independently using python to reduce manpower costs• Built performance dashboards with available data and by web scraping on python to track KPIs• Implemented new SOPs to streamline workflow and coordination between various departments• Created a system to account for Laundry unsatisfactory orders

Singapore

Singapore

Singapore

• Engage in independent guerilla marketing and strengthen brand relationship• Possess strong interpersonal skills resulting in the team achieving top sign-up/conversion rates• Consistently achieving KPI on a weekly basis

Singapore

• Successfully increased the Mobile Application downloads by 29.8%, and Facebook likes by 85.4% • Built brand awareness by planning and executing 3 new types of marketing campaign in public