Experienced support Engineer with a background in electrical and electronic manufacturing, IT infrastructure management, and intelligent systems. Skilled in Electrical power, biomedical electronics, the internet of things, Microsoft products such as office365 and Azure, and monitoring and evaluation. Strong professional with a master's degree in Control Theory and Control Engineering from Lanzhou University of Technology in China, where we studied Smart systems to be used in Intelligent Agriculture in various rural areas around the world using Artificial Intelligence and Internet of Things (IOT) methodologies; and a Bachelor of Engineering (B.Eng.) focused in Electrical, Electronics, and Communication Systems Engineer. I worked for the Rwandan government in technical education for almost a year and am now working as a Technical support Engineer for Microsoft 365 at Shanghai Wicresoft.