Don Payne Email & Phone Number

Vancouver, Wa, Us

Responsible for all aspects of planning, developing, implementing and managing application software initiatives across all areas of the business associated with the Salesforce.com ecosystems.

A consulting and advisory company that works with clients across a broad spectrum of industry and company size. Our approach is to focus on people, strategy and culture, process, and finally technology. Engagements include IT assessments, strategy and roadmap development, program management, interim IT leadership roles, process and controls, RFP life cycle management, and contract review/negotiation.

A management consulting firm that delivers Program/Project Management, Change Management, and Process Excellence in the areas of Information Technology, Finance and Accounting, Supply Chain Management, Compliance and Corporate Strategy.We have experience and proven success in major industry segments including High-Tech, Healthcare, Utilities, Consumer Products, Retail, Distribution, Financial Services, Government, Manufacturing, Trucking, and Transportation and Logistics.

Camas, Wa, Us

Helping you make your organization "Initiative Ready" so you can efficiently and quickly achieve your company goals. By focusing on your corporation's initiatives we help you mold a middle management team, with the right level of process and metrics, to maximize your return on your investments.

Chicago, Il, Us

Drive the development and production launch of an integrative medicine EMR designed by a nationally recognized practitioner and leading expert in the field. Function as the acting CTO, responsible for planning the agile development of the software product, developing the customer service and support structure, planning and execution of the product roll-out to physicians and practices. Implement the operational controls and processes to give predictability and stability yet still maintain the agility required by a start-up.

• Developed business case and funding proposal for major technology and business process upgrade for a non-profit organization. Working with Director-level executives, providing business and technology consulting and advisory expertise.• Provide business and technology advisory and consulting services for a start-up company in Vancouver, WA. Our business model is highly dependent on creating an outstanding user experience through our web site and other social media tools.• Performed assessment and recommendations for IT Processes and DRP/BCP for a full-service professional language translation company. Worked directly with CEO, CFO, COO, and IT Manager.

Portland, Oregon, Us

Leadership and accountability for the delivery and operation of the IT infrastructure, including Infrastructure engineering (platforms, middleware, database); data center operations; network, voice and data; service management and delivery (service desk, client side support, change management, improved services, field offices).Reporting to the Senior Vice President of IT, worked effectively with the other members of the IT senior leadership team (Development, Enterprise Architecture, PMO/Governance, Quality Assurance)Development and execution of long term strategic plans and roadmaps for IT infrastructure, including IT services, infrastructure technologies, and data center.Responsible for an annual budget of ~$35m.Launched the service management initiative, delivering change, problem, incident and release processes. Sponsored ITIL training for infrastructure and IT staff.Established performance metrics and service indicators for infrastructure operations and engineering servicesImplemented sourcing relationship for field office support and desktop provisioning

Portland, Or, Us

Developed and executed a strategic plan and roadmap for B2B. Exceeded 1st year goal of $200m in revenue transactions. Executed B2B pilot with local VAR; executed B2B Sell Side program for channel partners based on EDI and XML standards; executed 3rd Party Logistics program with partners in Singapore, Europe, and US. Responsibilities included strategic plan providing global architectural and technology investment strategies and roadmap; annual budget; project execution; operational oversight.Developed and executed the IT Global Operations restructure, including global operations architecture; hardware selection; global WAN; global helpdesk and support program; global monitoring; call escalation and response; change management; CMM concepts. This coincided with the global implementation of Oracle 11i applications suite, to support the globalization of InFocus business systems.Responsible for the IT operations teams, including the Global Operations Team, and the regional IT operations for the Americas, EMEA, AsiaPac, and IT asset management. Global Operations is responsible for the operational support of all global systems (Oracle, WAN, Email, web site, collaboration tools). The regional IT operations teams in Wilsonville, Amsterdam and Singapore are responsible for client services, helpdesk support, and systems/network operations in their respective regions. Responsible for total annual budget of ~$9m.Chief of Staff for the CIO, including global IT budget planning ($14m annual) and management, global and regional planning; Senior Staff briefings; quarterly operations review at staff and senior staff level; corporate planning.Provided negotiation strategies, contract review, and oversight to the major, global IT contracts, including Microsoft Enterprise Agreement; Sun, Oracle, AT&T, Equant, Verizon, etc. Achieved significant concessions and modifications to major contracts in mid-term.

Developed 3 year strategic plan providing global architectural and technology investment strategies and roadmap; developed annual budget.Managed all aspects of information systems, including UNIX and network systems administration, Oracle DBA, business analysts, desktop support, telephone and voice mail.Led two upgrades of the Oracle’s ERP Applications; implemented ad-hoc data query solution; led migration project to Oracle Apps 10.7 NCA for Order Entry and Receivables.Improved reliability and stability of network resources while reducing annual run rate 20%. Standardized PC desktop and UNIX workstation environments, reducing support levels 20%.Year 2000 Readiness Program Director, leading cross-functional team to address product, vendor and service readiness, disclosures and communications.Responsible for all field office locations worldwide, including property location, lease negotiation and network connectivity.

Columbus, Oh, Us

Business Systems Manager for Worldwide Customer Service division. As extended member of the VP staff, proposed, planned and executed the deployment of the Scopus call management system across the global geographic operations centers located in Beaverton, the UK and Asia/Pacific. Proposed and secured funding for the planning and replacement of the Service Contracts and Service Spares Logistics systems.Provided leadership to cross-functional and global teams. On a global basis, created program and project boards and user groups, resulting in significant improvement in effectiveness of communications. Developed and enhanced positive relationship with VP staff. Business Systems Manger for Worldwide Finance, Human Resource and Quality divisions. As extended member of VP staff, proposed, planned and executed the upgrade of the Oracle Applications to Release 10.4. Selected and implemented PeopleSoft Human Resources and Assets Management systems. Planned and executed the first DSS/EIS application. Developed and enhanced positive relationship with VP staff.For customer executive visits and trade shows, presented Sequent’s IT strategy and implementations. Developed strategic relationship with senior management of Oracle and PeopleSoft, to the benefit of Sequent.

Charlotte, Nc, Us

Planned and coordinated the merger and conversion of the financial systems for a $5.5b, five state banking institution.

Managed a staff of 65 to include: systems development, end-user computing/desktop support, production support, technical support, quality assurance, and security. Planned and implemented quality assurance practices for systems development. Planned and implemented disaster recovery/business resumption plan bank-wide.