Matt Depew Email & Phone Number

Mayfield Village, Oh, Us

--- Troubleshoots reported problems and documents diagnostic steps for issues related to computers, peripheral equipment, and phone systems. --- Conducts research to find solutions and implements the most appropriate solution.--- Ensures users maintain local and remote access to multiple-server/OS profiles without issue, assisting with password-resets, usergroup-based permissions, as well as network troubleshooting, when necessary.--- Configures users’ mobile devices to allow for corporate e-mail as well as other Progressive-specific applications to be accessed with ease.--- Ensures end-user functionality, control, and quality via Remedy ticketing system, tracking errors to remedy system functionality with regard to software and hardware issues.

Arlington, Virginia, Us

Most recent experience consists of:System Administration / Tier­2 Service Desk ● Configured Windows Server 2012 ­based systems to monitor globally­distributed networks consisting of both physical and virtualized workstations and servers. ● Troubleshot reported problems and documented diagnostic steps for issues related to computers, peripheral equipment, and phone systems. Conducted research to find solutions and implemented the most appropriate solution. ● Utilized Windows’ Active Directory to manage user profiles, account groups, and associated permissions. ● Operated independently with minimal supervision while maintaining high­level, quality work and output. ● Maintained communication via chat­based IRC, telephone, and intrapersonally to efficiently troubleshoot user and system issues both locally and remotely. ● Ensured end­user accessibility, control, and quality via ticketing system, tracking errors to remedy system functionality with regard to software and hardware issues. ● Developed and implemented training procedures for familiarizing individuals with workplace policies and practices.System Maintenance ● Implemented software and hardware releases, bug fixes and/or operational improvements as directed by superiors. Re­imaged, cleaned, and maintained computers. ● Made repairs and hardware replacement recommendations to superiors.

Arlington, Virginia, Us

After Basic Combat Training, the 35T Advanced Individualized Training consisted of learning to:• Perform or supervise unit, direct, or depot support and provides maintenance of Electronic Warfare (EW) subsystems, receiver subsystems, and processing/storage subsystems at fixed stations or remote sites.• 35Ts are trained to perform maintenance tasks associated with electronic warfare equipment and systems.• The soldiers are taught about electricity and advanced electronic theory, advanced concept and troubleshooting theory to include basic and advanced computer concepts and advanced troubleshooting skills using the Army's most advanced EW systems.• Also taught are the concepts of basic analog and digital electronics repair, communications theory (receivers, recorders, and multiplexing/de-multiplexing, transmission line repair techniques, computer architecture/operating systems fundamentals, automated messaging, and network operations/troubleshooting.

Cranberry Township, Pennsylvania, Us

• Maintains safety standards• Always looking for innovative sales practices• Managed part time work on weekends with full time classes during semesters.• Balances needs of customers and corporate demands• Accepts and grows with customer/management criticism and compliments• Trains new employees for various positions.

Akron, Oh, Us

"Community TV show on the internet spotlighting interesting people and organizations in Akron."• Live to tape studio interview recording• Field production on Canon DV equipment• Video editing to complete TV programs for web and cable broadcast• Coordinated and arranged guests to be interviewed• Maintained and updated website on a regular basis

• On-Air Personality• Radio Production• Promotions

Akron, Oh, Us

• Monitored students, professors, and technology in both local and distance learning classes • Assisted/Troubleshot issues and concerns with regard to video-teleconferencing and desktop-sharing, as well as other computer-based functions on a daily basis.

Associate’S Degree, Electrical, Electronic And Communications Engineering Technology/Technician

Bachelor Of Arts, Media Production

Education record