Dequan Edwards Email & Phone Number

Bowie, Maryland, US

Chevy Chase, MD, US

Fort Liberty, NC, US

• Provide Tier II Support to more than 200 users and 175 systems while consistently meeting timeline standards set for remediation.
• Maintain computer and domain user accounts via System Center Configuration Manager and Active Directory.
• Patch and reimage systems to maintain organization security compliance to abide by safety policies and network requirements across NIPRnet and SIPRnet environments.
• Conduct meetings with organizational leaders on how to improve company production and employee morale.
• Provide guidance and work leadership to less-experienced system Technicians and other technical staff and subordinates.

• Configure Army Mission Command Systems and Army Battle Command Servers to develop network architectures for Battle Command Exercises and coordinate requirements with the units.
• Install, configure, and maintain virtual environments to include virtualized servers via VMware
• Perform system administration duties by sustaining smooth operation of multi-user Windows computer systems, including coordinating with network, software, and system engineers, PC desktop technicians, project managers.
• Create and maintain user and computer accounts and apply permissions according to security access control lists.
• Administer network security and work with vendors to evaluate new products and resolve equipment design problems.
• Adhere to Risk Management Framework (RMF) policies and procedures to include scanning, remediation, patching, installing IAVA’s and STIGS on network devices, network management servers, IPS and IDS servers and any.

Arlington, Virginia, US

• Administered Tier II Support for customers utilizing the Remedy Ticket System, covering more than 10000 systems across the four branches of the Military as well as support for foreign military units.
• Created and maintained local employee accounts, security groups, and systems via Active Directory including 155 employees and 88 network devices.
• Baselined and configured more than 100 desktop and mobile devices, ensuring cybersecurity requirements implemented across the network.
• Compiled weekly network status and situation report to executive leaders and other department heads.
• Lead multi-national team of Korean and US IT professionals in high paced environment, ensuring that team and organization goals were met for time to respond and time to resolve incidents.

Arlington, Virginia, US

• Provided Tier II Support to more than 600 users and consistently met timeline standards set for remediation.
• Services provided included Active Directory management, troubleshooting system issues, patching and reimaging systems, use of Remedy, and System Center Configuration Manager.
• Monitored system compliance for company ensuring security policies and requirements were adhered to.
• Coordinated with other department leaders on how to improve the overall production of the organization without exceeding the budget set by finance department.
• Worked in a team-oriented environment and support team members in troubleshooting and on call activities

Arlington, Virginia, US

• Maintained area’s medical network server and more than 100 systems within the footprint with zero patient information spillage.
• Created and monitored 75 medical personnel and administrator accounts through Armed Forces Health Longitudinal Technology Application – Theater (AHLTA – T).
• Collaborated with three different agencies across two countries for the successful implementation of dental x-ray system and software for organization.
• Facilitated the process of adding new systems to the network implementing security guidelines set forth by Information Assurance Managers.
• Managed the company’s network deficiencies and troubleshoot/remediated as necessary.

Pittsburgh, Pennsylvania, US

• Prepared customer loan modification plans for a department of 23 employees with zero PII violations.
• Coordinated with three different federal postal couriers, improving company and customer correspondence efficiency by 50%.
• Successfully streamlined a process demonstrating efficiency and accuracy of processed loan modification documents.

Bachelor Of Arts - Ba, Business Information Systems

Information Technology